Firehouse Subs Polaris Parkway: A Go-To for Hearty Subs in Columbus

Firehouse Subs Polaris Parkway Introduce

For many in the Columbus, Ohio region, when the craving for a hearty sub sandwich hits, Firehouse Subs is a name that immediately comes to mind. Known for its unique concept founded by firemen and its commitment to public safety, the brand offers a menu of hot subs with steamed meats and cheeses. The Firehouse Subs on Polaris Parkway is a prime example of a local spot that provides a satisfying meal in a setting that's both friendly and clean. This particular location serves as a popular destination for families, individuals, and groups looking for a quick and delicious lunch or dinner.

The article is specifically focused on the Polaris Parkway location to provide a detailed and localized resource for nearby customers. Firehouse Subs has earned a reputation for its "steamed to perfection" subs, which are a key differentiator from other sandwich shops. The menu features a wide array of options, from the signature "Hook & Ladder" to the "Italian" and "Smokehouse Beef & Cheddar Brisket" subs, ensuring that there's a sub to satisfy nearly every palate. In addition to their core menu, they also offer a selection of salads, sides, and a kids' menu, making it a versatile choice for a family outing. The restaurant’s charitable work, through the Firehouse Subs Public Safety Foundation, is another commendable aspect that resonates with the local community.

Customer reviews for this location offer a mixed but insightful picture of the dining experience. A positive review shared an excellent experience, noting that even though it was late in the evening and the staff had started nightly cleaning, they were "greeted the moment I walked in" and "all enjoyed our food greatly." The customer also mentioned a staff member who was mopping, saying the "old gentleman mopping definitely made us smile too," which highlights a friendly and positive atmosphere even during closing time. This feedback speaks to the staff's dedication and good spirits, which can significantly enhance a customer's visit.

However, a less favorable review brought up some important points about potential inconsistencies in service and food quality. This customer had a "worst experience" with their "Hook & Ladder" sub, complaining about the phone being "intentionally left off the hook," and a sandwich that was "absolutely smothered in mayonnaise" and "sloppy" with "random pieces of roast beef hanging off the side." This critique points to the importance of consistency and training, especially for a brand with a strong reputation. While this experience is certainly a downside, it is also a data point that can help the management of this location identify areas for improvement. The majority of reviews for this location are positive, suggesting that the negative experience may be an outlier, but it's valuable information for potential customers to be aware of.

Firehouse Subs Polaris Parkway is located at 2140 Polaris Pkwy, Columbus, OH 43240, USA. This prime address places it in the heart of the Polaris commercial district, a major hub for shopping, dining, and entertainment in Central Ohio. Its location on Polaris Parkway makes it easily accessible from both Interstate 71 and other major local roads, which is a major convenience for residents from various parts of Columbus and its surrounding suburbs.

The restaurant’s position within a busy commercial center means there is ample parking available for customers, eliminating the stress of finding a spot during peak hours. Its proximity to numerous retail stores and other businesses makes it a perfect stop for a quick lunch while running errands or a casual dinner after a day of shopping. This accessibility is a key reason why it is a go-to spot for many locals, as it seamlessly fits into their daily routines.

Firehouse Subs offers a variety of services to provide a flexible and convenient experience for its customers.

Dine-in service in a casual and friendly atmosphere.
Takeout for quick and easy meals on the go.
Online ordering for pickup, allowing customers to skip the line.
Delivery through popular third-party apps, bringing the food right to your doorstep.
Catering services, including platter and box lunch options, for office meetings, parties, and other large gatherings.
A variety of beverages and sides, including a hot sauce bar with a wide selection of hot sauces to choose from.

The catering service is a major highlight, as it offers a convenient and delicious solution for local businesses and families hosting events. The box lunches and platters are perfect for feeding a large group, and the brand's popular subs are sure to be a crowd-pleaser.

Firehouse Subs is known for several key features and highlights that set it apart from other sandwich shops.

Hot subs with steamed meats and cheeses, a key differentiator that creates a unique and flavorful experience.
A commitment to a charitable cause through the Firehouse Subs Public Safety Foundation, which supports first responders.
A wide and creative menu, featuring a variety of subs from classic to innovative combinations.
The "Hook & Ladder" sub is a signature item that is a favorite among customers.
A unique hot sauce bar that allows customers to customize their subs with a variety of flavor and heat levels.
Friendly and welcoming staff, as highlighted in a positive customer review.

The customer reviews provided offer a balanced look at the restaurant. While one review points out some operational and quality control issues, the other highlights a positive, friendly, and efficient experience. These insights are useful for any potential customer, as they provide a realistic view of what to expect. The brand’s strong points, such as the unique steaming process and commitment to giving back, are what keep many locals coming back.

For more information or to place an order, you can use the following contact details.

Address:

2140 Polaris Pkwy, Columbus, OH 43240, USA

Phone:

(614) 396-7801

The phone number is available for direct communication, and the address is easy to find for anyone in the Polaris area. For online ordering and the most up-to-date hours, visiting their official website or a third-party delivery app is the best option.

In conclusion, Firehouse Subs on Polaris Parkway is a highly suitable choice for locals in the Columbus area who are looking for a satisfying, hearty sub sandwich. Its convenient location, friendly staff, and commitment to a unique and flavorful product make it a popular dining destination. While customer experiences can occasionally be inconsistent, the brand's core strengths and charitable mission resonate deeply with the community.

Whether you’re in the mood for a classic Hook & Ladder sub or a customizable creation from the hot sauce bar, Firehouse Subs offers a great meal in a welcoming environment. For a quick lunch, a family dinner, or catering for your next event, this sandwich shop is a reliable and enjoyable option for the local community.

Firehouse Subs Polaris Parkway Vibe

Hot Specialty Subs
Hook & Ladder®
Smoked turkey breast, Virginia honey ham, and melted Monterey Jack. Served Fully Involved with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.
Smokehouse Beef & Cheddar Brisket™
USDA Choice beef brisket smoked for 16+ hours, melted cheddar, mayo, and Sweet Baby Ray’s® BBQ Sauce.
New York Steamer®
USDA Corned beef brisket and pastrami, melted provolone, deli mustard, mayo, and Italian dressing.
Firehouse Meatball®
Italian meatballs, melted provolone, zesty marinara, and Italian seasonings. Ask for it "Sweet & Spicy" and we'll add Captain Sorensen's® Datil Pepper Hot Sauce and red pepper flakes.
Italian™
Genoa salami, pepperoni, Virginia honey ham, melted provolone, Italian dressing, and seasonings. Served Fully Involved with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.
Turkey Bacon Ranch™
Smoked turkey breast, pepper bacon, melted sharp cheddar cheese, onion, lettuce, tomato, mayo, and creamy peppercorn ranch dressing.
Club on a Sub™
Smoked turkey breast, Virginia honey ham, pepper bacon, and melted Monterey Jack. Served Fully Involved with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.
Firehouse Steak & Cheese™
Sautéed steak, melted provolone, sautéed onions and bell peppers, mayo, and deli mustard.
Engineer®
Smoked turkey breast, melted Swiss, and sautéed mushrooms. Served Fully Involved with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.
Firehouse Hero®
USDA Choice roast beef, smoked turkey breast, Virginia honey ham, and melted provolone. Served Fully Involved with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.

Hot Subs
Smoked Turkey Breast
Smoked turkey breast, served Fully Involved with provolone on a toasted sub roll. Fully Involved® – Loaded complete with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.
Pastrami
Pastrami, served Fully Involved with provolone on a toasted sub roll. Fully Involved® – Loaded complete with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.
Virginia Honey Ham
Virginia honey ham, served Fully Involved with provolone on a toasted sub roll. Fully Involved® – Loaded complete with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.
Premium Roast Beef
Premium roast beef, served Fully Involved with provolone on a toasted sub roll. Fully Involved® – Loaded complete with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.
Corned Beef Brisket
Corned beef brisket, served Fully Involved with provolone on a toasted sub roll. Fully Involved® – Loaded complete with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.
Grilled Chicken Breast
Grilled chicken breast and provolone, served Fully Involved. Fully Involved® – Loaded complete with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.
Veggie
Sautéed bell peppers, sautéed and raw onion, lettuce, tomato, mayo, mustard, Italian dressing, provolone, cheddar, and Monterey Jack.

Cold Subs
Tuna
Blend of tuna, mayo, relish, and black pepper - an old fire department recipe. Served Fully Involved ® with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side.
Order Any Hot Sub Cold
Did you know? You can order any of our hot subs cold! Just let us know when you order and we won't heat the meat & cheese. Then we'll pile it all high on our private recipe toasted sub roll. Delicious, and just the way you want it.

Salads
Hook & Ladder Salad®
Chopped Salad - Smoked turkey breast, Virginia honey ham, romaine, tomato, bell pepper, cucumber, mozzarella, pepperoncini, and dressing.
Firehouse Salad®
Chopped Salad - Romaine, tomato, bell pepper, cucumber, mozzarella, pepperoncini, and dressing. Choose from smoked turkey breast, grilled chicken breast, or Virginia honey ham.
Italian with Grilled Chicken™
Chopped Salad - Salami, grilled chicken breast, romaine, tomato, bell pepper, cucumber, mozzarella, pepperoncini, and dressing.

Catering
Deluxe Platter
Subs loaded with our most popular combinations: provolone with ham and turkey, roast beef and turkey, or ham, Genoa salami, and pepperoni along with tuna salad. Subs also include lettuce, tomatoes, onions, and vinaigrette. Mayo, deli mustard, and kosher dill pickles are on the side. Serves 10. Upgrade any Platter to a Platter Pack: Any Sub Platter plus gallon beverage, Lay's Classic® chips, cookies, plates, and napkins.
Standard Platter
Subs stuffed with provolone and your choice of premium deli-quality meats. Subs include lettuce, tomatoes, onion, & vinaigrette, with mayo, deli mustard, & kosher pickles on the side. Serves 10. Upgrade any Platter to a Platter Pack: Any Sub Platter plus gallon beverage, Lay's Classic® chips, cookies, plates, and napkins.
Chopped Salad Platter
Freshly made and piled high with romaine, tomato, bell pepper, cucumber, mozzarella, pepperoncini, and light Italian dressing. Serves 10-12. Upgrade any Platter to a Platter Pack: Any Sub Platter plus gallon beverage, Lay's Classic® chips, cookies, plates, and napkins.
Classic Salad Platter
Freshly made and piled high with romaine, cucumber, tomato, green bell pepper, and red onion, with your choice of salad dressing served on the side. Serves 10-12. Upgrade any Platter to a Platter Pack: Any Sub Platter plus gallon beverage, Lay's Classic® chips, cookies, plates, and napkins.
Deluxe Salad Platter
Same as our Salad Platter plus provolone and choice of turkey, ham, chicken, tuna salad, or grilled chicken. Serves 10-12. Upgrade any Platter to a Platter Pack: Any Sub Platter plus gallon beverage, Lay's Classic® chips, cookies, plates, and napkins.
Cookie Platter
24 cookies, freshly baked to perfection. Varieties of cookies may vary by location.
Brownie Platter
24 rich, chocolate brownies. Delectable and perfectly baked.
Half Platter - Subs & Salad
Ten 3" sub sections: ham, turkey, or roast beef and provolone, with pickles on the side. Salad: lettuce, tomato, cucumber, bell pepper, onion, salad dressing, and gallon of tea. Salad: Choice of our Classic or Chopped. All with a choice of gallon beverage. Serves 5.
Half Platter - Subs & Snack
Ten 3" sub sections: ham, turkey, or roast beef and provolone, with pickles on the side, plus five bags of chips, five cookies, and gallon of tea. Serves 5.
Deluxe Half Platter - Subs & Salad
Ten 3” subs loaded with two kinds of premium deli meats or tuna salad, and provolone. All topped with lettuce, tomatoes, onion, & vinaigrette. Mayo, deli mustard, & kosher dill pickles on the side. Salad: Choice of our Classic or Chopped. All with a choice of gallon beverage. Serves 5.
Deluxe Half Platter - Subs & Snack
Ten 3” subs loaded with two kinds of premium deli meats or tuna salad, and provolone. All topped with lettuce, tomatoes, onion, & vinaigrette. Mayo, deli mustard, and kosher dill pickles on the side. Plus chips, dessert, and choice of gallon of beverage. Serves 5.
Dessert Combo Platter
12 freshly baked cookies and 12 rich chocolate brownies.
Box Lunch - Rookie
A medium sub stuffed with choice of premium deli meat and provolone. All topped with lettuce, tomatoes, onions, and vinaigrette. Included in the box: chips, mayo, deli mustard, and kosher dill pickle.
Box Lunch - Deluxe Rookie
A medium sub loaded with two kinds of premium deli meats or tuna salad, and provolone. All topped with lettuce, tomatoes, onions & vinaigrette. Included in the box: chips, mayo, deli mustard, and kosher dill pickle.
Box Lunch - The Lieutenant
A medium sub stuffed with choice of premium deli meat and provolone. All topped with lettuce, tomatoes, onions, and vinaigrette. Included in the box: chips, dessert, mayo, deli mustard, and kosher dill pickle.
Box Lunch - Deluxe Lieutenant
A medium sub loaded with two kinds of premium deli meats or tuna salad, and provolone. All topped with lettuce, tomatoes, onions & vinaigrette. Included in the box: chips, dessert, mayo, deli mustard, and kosher dill pickle.

Kids
Hot Grilled Cheddar Cheese
Includes 12 oz. fountain drink, dessert, and a kid-sized fire hat.
Hot Meatball
Includes 12 oz. fountain drink, dessert, and a kid-sized fire hat.
Hot Turkey & Provolone
Includes 12 oz. fountain drink, dessert, and a kid-sized fire hat.
Hot Ham & Provolone
Includes 12 oz. fountain drink, dessert, and a kid-sized fire hat.
Firehouse Chili
Made from the finest ingredients. Ground beef, kidney beans, diced tomatoes and onions. A hearty dish, sure to become one of your favorites.

Extras
Chips
Choose from an assortment of chip varieties including Miss Vickie’s®, SunChips®, Lay’s®, Baked Lay’s®, and Ruffles®. Available chip varieties may vary by location.
Cookies
Choose from a variety of freshly baked cookies including chocolate chip and oatmeal raisin. Available cookie varieties may vary by location.
Brownies
Enjoy our rich chocolate brownies. A great way to end a meal.
Drinks
Choose from freshly brewed iced tea, sweet tea, or try one of 120+ drink choices from Coca-Cola Freestyle®, including our original recipe Cherry Lime-Aid™ and Cherry Lime-Aid Light™.
Gift Cards
The gift that's good enough to eat! Available in-restaurant or online at https://firehouse.giftcards.com

Firehouse Subs Polaris Parkway Details

Service options
No-contact delivery
Delivery
Takeaway
Dine-in

Popular for
Lunch
Dinner
Solo dining

Accessibility
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Offerings
Comfort food
Quick bite

Dining options
Lunch
Dinner
Catering
Counter service
Dessert
Seating
Table service

Amenities
Toilet

Atmosphere
Casual
Quiet

Crowd
Family friendly
Groups
Tourists
University students

Planning
Accepts reservations

Payments
Credit cards
Debit cards
NFC mobile payments

Children
Good for kids
High chairs
Kids' menu

Parking
Free of charge street parking
Free parking lot
Parking

Firehouse Subs Polaris Parkway Photos

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Firehouse Subs Polaris Parkway Location

Firehouse Subs Polaris Parkway

Ohio Delaware County Columbus Polaris Polaris Parkway

2140 Polaris Pkwy, Columbus, OH 43240, USA

Firehouse Subs Polaris Parkway Reviews

An average rating of ★3.9 from 506 user reviews.

cleantablesbrisketbagpicklehot saucecheddarfloormayonnaisephilly cheesesteak

★ 5★ 4★ 3★ 2★ 1

I had a good experience tonight with my family, we stopped in at 755ish and they had already begun nightly cleaning. I was greeted the moment I walked in. My family as well. We order 4 subs total. We all enjoyed our food greatly. The old gentleman mopping definitely made us smile too. Good review from me.
July 06 · Brandon Benson
Ive had alot of hook and ladder subs over the years, and today i had the worst experience ive ever had at a firehouse sub location. firstly i attempted to call in my order to save sometime, however the phone was intentionally left off the hook which is always a frustrating tactic lazy employees use. secondly the majority of the staff working today seemed very uneducated and didnt even know how to correctly make a hook and ladder sub. i split the sandwich in half with my wife, it was absolutely smothered in mayonnaise, i love mayonnaise but i mean it was smothered. also my wifes half had random pieces of roast beef hanging off the side. just sloppy whoever manages this location should seriously consider a better staff at polaris before it gets burried.
April 14 · Evan E
Today, they had a great crew here. They have a friendly atmosphere, and the food is back to the way I remember it used to be.Ashley was friendly and answered any questions I had.Highly recommend this location
July 25 · Diana
I'm giving 1 star overall one star for food because of the incidents that happened today. I would have given 5 stars for service but what happened today was not 100% fixed so I dropped it to 2 instead of 1 because I was also told that if I give one of the managers names that was there today my next sub is free which kind of helps.I placed my order online. Went to go pick it up. Was ready to go but when I got back to work had noticed it was made incorrectly. Now this is a 15-minute drive I have to do as well and their phone number on anything does not work. So you cannot even call the store to let them know that your order was incorrect and if you could just get a refund instead of having to drive another 15 minutes to let them know that the order was wrong and that you would like a replacement. So when I showed up to get my replacement they did partially remake it correctly without the mayonnaise and tomato like I requested. But they forgot to add the bacon which is two more dollars that I didn't even get cuz it was messed up the first time and the second time they didn't even put it on there and they looked at the sub so either the first one didn't have it on it and I got charged for it or they just forgot to put it on my second one. Over the past 3 years I have seen lots of different employees at this location and there's just something with this location that it's just never good. Something always gets messed up and it never gets properly resolved
May 08 · Joseph Reese
Came here for a sub on a Sunday afternoon.The food was delicious, as expected from a Firehouse Subs. My noticing of the return of the sauces made my day- I missed them after the events of COVID. The employees were polite and courteous saying "sir" and explaining things patiently. After reading the other reviews, it seems things are different in the early afternoon compared with late-night or have just changed in general with some guidance from the manager/effort from the employees. It was definitely a pleasant visit in my case and I'm sure to come back!
March 23 · Jacob Menard