McDonald's in Houston, TX: Your Go-To for Burgers, Coffee, and More

McDonald's Introduce

Welcome to the familiar and friendly world of McDonald's, a cornerstone of the fast-food landscape and a true staple for families and individuals on the go. In the heart of Houston, Texas, the McDonald's located at 100 E Crosstimbers St serves the community with the iconic flavors and quick service that have made it a global phenomenon. Whether you're a local resident or just passing through, this location offers a reliable and convenient stop for a quick bite, a refreshing drink, or a full meal. With a commitment to providing a wide range of options, from classic burgers to specialty coffee drinks, this restaurant is designed to meet the diverse tastes and needs of its customers throughout the day.

This McDonald's is more than just a place to grab a quick meal; it's a part of the daily routine for many Texans. It's where you can start your day with a hot cup of coffee and a hearty breakfast sandwich, grab a satisfying lunch, or pick up a convenient dinner for the family. The menu is crafted to appeal to a broad audience, ensuring there's something for everyone, whether you're craving a classic Big Mac®, a Filet-O-Fish®, or a wholesome Happy Meal® for the kids. The atmosphere is casual and welcoming, making it a great spot for groups and families. The restaurant is also designed with accessibility in mind, featuring wheelchair-accessible entrances and parking, ensuring a comfortable experience for all guests.

One of the most appealing aspects of this location is its dedication to providing options that cater to various dining times and preferences. From the early morning hours until late at night, the kitchen is ready to serve. The McCafé® menu, in particular, is a highlight, offering a variety of hot and cold coffee drinks that stand on their own as a reason to visit. For those looking for a simple snack or a delicious dessert, the selection of treats and shakes is sure to please. This McDonald's truly embodies the spirit of convenience and variety, making it a reliable choice for any occasion, whether you need a quick refuel or a place to relax and enjoy a meal.

The location of this McDonald's is a key factor in its convenience. Situated at 100 E Crosstimbers St, it is easily accessible for those in and around the Houston area. Its position allows for simple navigation and provides a great stopping point whether you're running errands, commuting, or simply looking for a familiar place to eat. Accessibility is a top priority, and the restaurant features a wheelchair-accessible entrance and parking lot, ensuring that all customers can visit with ease. The free parking lot and free street parking options further enhance the convenience for those arriving by car. The drive-through service is a major highlight for those who are in a hurry, offering a seamless and efficient way to get your order without leaving the car.

While some customers may have experienced occasional waits during peak times, the availability of multiple service options like the drive-through and curbside pickup is designed to improve efficiency. The presence of a security guard, while noted in one review, underscores the restaurant's commitment to creating a safe environment for its patrons. The continuous effort to provide fresh, hot food, as noted by a customer's positive experience with the fries and Dr. Pepper, reflects the staff's dedication to quality. Despite some past issues, the management consistently works to ensure that the dining experience is a positive one for everyone who walks through the doors or pulls up to the drive-thru.

This particular McDonald's location also recognizes the importance of family. The "Good for kids birthday" amenity and the presence of a changing table highlight its family-friendly nature. The Happy Meal® and Mighty Kids Meal® options are thoughtfully designed with children in mind, offering not only a meal but also a fun experience with a toy. This makes the restaurant a popular destination for families looking for a simple, enjoyable outing. The availability of Wi-Fi is another great feature, allowing customers to stay connected while they dine.

This location stands out for its comprehensive approach to customer service, offering a variety of ways to get your food. The availability of curbside pickup, no-contact delivery, and the traditional drive-through provides flexibility for different needs and comfort levels. Whether you prefer to dine in and enjoy the casual atmosphere or grab your food on the go, this McDonald's has a service option that works for you.

The menu itself is a testament to the enduring appeal of McDonald's. It features a wide range of choices that cater to different tastes and cravings. From the savory and robust flavors of the burgers, made with 100% real beef, to the crispy and tender Chicken McNuggets®, there is always a classic to fall back on. The breakfast menu, with favorites like the Egg McMuffin® and Hotcakes, has a dedicated following and is a popular choice for morning meals. The variety of desserts and beverages, including the classic shakes and the full McCafé® lineup, ensures that your meal can be perfectly rounded out.

In conclusion, the McDonald's at 100 E Crosstimbers St, Houston, TX is a well-rounded and reliable fast-food destination. Its strategic location, extensive service options, and diverse menu make it a standout choice for anyone in the area. From a quick coffee to a full family dinner, this restaurant is equipped to handle it all with efficiency and a focus on customer satisfaction. The commitment to providing a welcoming atmosphere, along with a wide range of menu items, makes it a valuable asset to the local community.

Location and Accessibility

This McDonald's is conveniently situated at 100 E Crosstimbers St in Houston, TX 77022, USA. The location is easily reachable by car and is well-known in the area, making it a straightforward destination for locals and visitors. The restaurant provides ample parking with both a free parking lot and free street parking available. For those with mobility needs, the establishment offers a wheelchair-accessible entrance and a dedicated wheelchair-accessible parking lot, ensuring a comfortable experience for all. The drive-through service is a key feature, providing an efficient option for customers who are short on time.

Services Offered

Curbside pickup
No-contact delivery
Delivery
Drive-through
Onsite services
Takeout
Dine-in

Features / Highlights

Great coffee from the McCafé® menu, including a variety of lattes, frappes, and classic coffee options.
Late-night food availability for those late-night cravings.
A wide range of quick bite options perfect for a snack or a light meal.
Free Wi-Fi access for customers to use while dining in.
A casual and welcoming atmosphere suitable for groups and families.
The restaurant is good for kids, with a specific menu, high chairs, and changing tables available.
Free parking options including a parking lot and street parking.
Accepts various payment methods including debit cards and NFC mobile payments.

Contact Information

Address: 100 E Crosstimbers St, Houston, TX 77022, USA

Phone: (713) 742-8868

What is worth choosing

When you visit this McDonald's, you're choosing a place that offers more than just food; you're choosing convenience, variety, and a reliable experience. The extensive menu, which includes everything from the classic Big Mac® and Quarter Pounder® to the lighter Filet-O-Fish® and a variety of crispy chicken sandwiches, ensures there is a choice for every palate. The breakfast offerings are a major draw, providing a delicious start to the day with favorites like the Egg McMuffin® and Hashbrowns.

What truly sets this location apart is its dedication to providing a full-service experience. The McCafé® menu is a significant highlight, offering a great selection of high-quality coffee and specialty drinks that rival those of dedicated coffee shops. The dessert menu, with its famous shakes and sundaes, provides the perfect sweet ending to any meal. For families, the Happy Meal® and Mighty Kids Meal® options, along with amenities like changing tables, make this a go-to spot for a hassle-free outing. The array of service options—from the speedy drive-through to convenient no-contact delivery and curbside pickup—cater to a fast-paced lifestyle, making it easy to enjoy your meal on your terms. Whether you're in the mood for a satisfying burger, a refreshing iced coffee, or a quick snack, this McDonald's provides a dependable and enjoyable experience.

McDonald's Food & drink

Burgers
When it comes to our burgers, we mean business. 100% real beef patties that have no fillers, additives or preservatives are the foundation for every Hamburger and Cheeseburger we proudly serve. Whether the Quarter Pounder®*, seared to stay thick a...
Big Mac®
Mouthwatering perfection starts with two sear-sizzled 100% pure beef patties and Big Mac® sauce, sandwiched between a sesame seed bun. American cheese, shredded lettuce, onions and pickles top it off.
Cheeseburger
A juicy, 100% pure beef patty with absolutely no fillers, additives or preservatives, seasoned with a pinch of salt and pepper, and topped with a tangy pickle, chopped onions, ketchup, mustard, and a slice of melty American cheese.
Double Cheeseburger
Double Cheeseburger features two 100% pure beef patties with absolutely no fillers, additives or preservatives, seasoned with a pinch of salt and pepper, and topped with tangy pickles, chopped onions, ketchup, mustard and two slices of melty Ameri...
Hamburger
A juicy, 100% pure beef patty with absolutely no fillers, additives or preservatives, seasoned with a pinch of salt and pepper, and topped with a tangy pickle, chopped onions, ketchup and mustard.
Quarter Pounder® Hamburger
A ¼ pound 100% beef patty, slivered onions, ketchup, mustard on a toasted sesame seed bun.
Double Quarter Pounder® With Cheese
Two quarter pound* Ingredients: 100% Pure USDA Inspected Beef; No Fillers, No Extenders. Prepared with Grill Seasoning (Salt, Black Pepper). Layered with two slices of melty cheese, slivered onions and tangy pickles on sesame seed bun. *Weight bef...
McDouble®
McDouble® burger features two 100% pure beef patties with absolutely no fillers, additives or preservatives, seasoned with a pinch of salt and pepper, and topped with tangy pickles, chopped onions, ketchup, mustard and a slice of melty American ch...

Chicken & Sandwiches
Irresistible flavors come to the table. Enjoy options like our chicken sandwiches and salads with chicken. Or try a Filet-O-Fish®, made with whitefish that is wild-caught and sourced from sustainable fisheries. Catch tastiness you can feel good ab...
Chicken McNuggets®
Our tender, juicy Chicken McNuggets are made with 100% white meat chicken and no artificial colors, flavors and now no artificial preservatives.
Filet-O-Fish®
Dive into our wild-caught fish sandwich! Our fish filet is made with Alaskan Pollock sourced from sustainable fisheries, topped with melty American cheese and creamy tartar sauce, and served on a soft, steamed bun.
McChicken®
Deliciously crispy chicken topped with mayonnaise, shredded lettuce, and served on a perfectly toasty bun. *Available at participating restaurants
Crispy Chicken Sandwich
This southern style fried chicken sandwich is crispy, juicy and tender perfection. It’s topped with crinkle-cut pickles and served on a new toasted, buttered potato roll.
Spicy Crispy Chicken Sandwich
With our new spicy pepper sauce topping the new southern style fried chicken on a new toasted potato roll, this sandwich was made for those who like it crispy, juicy, tender and hot.
Deluxe Crispy Chicken Sandwich
Get a little extra with toppings. Go deluxe with shredded lettuce, Roma tomatoes and mayo to take crispy, juicy and tender to the next level.

Breakfast
Meals include hash browns and small coffee or soft drink. Pick a different drink or side for an additional charge. Promotion pricing may be lower than meal pricing.
Egg McMuffin®
An excellent source of protein and oh so delicious. We place a freshly-cracked Grade A egg on a toasted English Muffin topped with real butter and add lean Canadian bacon and melty American cheese. And all that for 290 calories.
Sausage McMuffin® With Egg
Sausage McMuffin® with Egg features a savory hot sausage, a slice of melty American cheese, and a delicious egg all on a freshly toasted English muffin. For a different taste, try it with freshly grilled egg whites and smooth white cheddar*. *past...
Sausage McMuffin®
Sausage McMuffin® features a warm, freshly toasted English muffin, topped with savory hot sausage and a slice of melty American cheese.
Sausage Biscuit
Sausage Biscuit with sizzling hot sausage on a warm buttermilk biscuit that’s topped with real butter and baked to perfection.
Bacon, Egg & Cheese McGriddles®
Bacon, Egg & Cheese McGriddles® feature soft, warm griddle cakes with the sweet taste of maple, holding our thick-cut Applewood smoked bacon, a fluffy folded egg, and a slice of melty American cheese. McGriddles cakes have no artificial preservati...
Sausage McGriddles®
Sausage McGriddles® feature soft, warm griddle cakes—with the taste of sweet maple—that hold our savory, sizzling hot sausage. McGriddles® cakes have no artificial preservatives or flavors and no colors from artificial sources.
Sausage, Egg & Cheese McGriddles®
Sausage, Egg & Cheese McGriddles® feature soft, warm griddle cakes—with the sweet taste of maple—that hold a fluffy folded egg, savory sausage, and melty American cheese. McGriddles cakes have no artificial preservatives or flavors and no colors f...
Sausage Burrito
Start your morning with a Sausage Burrito—fluffy scrambled egg, sausage, melty cheese, green chiles, and onions, all wrapped in a soft tortilla.
Hotcakes & Sausage
Hotcakes and Sausage feature three golden brown, melt-in-your-mouth hotcakes with a side of real butter and the sweet flavor of maple. Plus, a side of our savory hot sausage.
Hotcakes
Three golden brown, melt-in-your-mouth hotcakes with a side of real butter and the sweet flavor of maple.
Big Breakfast
Wake up with a warm biscuit, fluffy scrambled eggs, savory hot sausage, and crispy golden hash browns. For a different taste, try it with freshly grilled egg whites.
Big Breakfast With Hotcakes
Fill up with a warm biscuit, savory hot sausage, fluffy scrambled eggs, crispy hash browns, and golden brown hotcakes with a side of real butter and the sweet flavor of maple. For a different taste, try it with freshly grilled egg whites.
Hashbrown
Deliciously tasty hash browns. Fluffy on the inside, crispy and toasty on the outside.
Apple Slices
Specially selected varieties mean our apple slices are always crisp and juicy.
Fruit N Yogurt Parfait
Creamy Fruit ‘N Yogurt Parfait with low-fat vanilla yogurt, layers of plump blueberries and sweet strawberries, and a crunchy granola topping. *Available at participating restaurants
Egg White Delight McMuffin®
Made with 100% freshly grilled egg whites, extra lean Canadian bacon, smooth white cheddar* and a warm, freshly toasted English muffin. The Egg White Delight is 250 calories and packed with protein. *pasteurized process
Bacon Egg & Cheese Biscuit
Bacon, Egg & Cheese Biscuit features a warm, buttermilk biscuit brushed with real butter, thick cut Applewood smoked bacon, a fluffy folded egg, and a slice of melty American cheese. Or, put a different spin on breakfast and try it with 100%, fres...
Sausage Biscuit with Egg
Sausage Biscuit with Egg features a warm biscuit brushed with real butter, sizzling hot sausage, and a fluffy folded egg.
Fruit & Maple Oatmeal
Our oatmeal starts with two full servings of whole-grain oats and a touch of cream. Loaded with red and green apples, cranberries and two varieties of raisins. And you can have it just how you like it, with or without brown sugar.

Snacks & Sides
Grab somethin’ for your SNACKS & SIDES. We know you aren’t always looking for a full meal, so no matter what you’re craving, we’ve got easy snacks and sides that’ll have you covered.
Hashbrown
Deliciously tasty hash browns. Fluffy on the inside, crispy and toasty on the outside.
World Famous Fries®
Our French fries are born from premium potatoes such as the Russet Burbank and the Shepody. With zero grams of trans fat per labeled serving, these epic fries are crispy and golden on the outside and fluffy on the inside.
Apple Slices
Specially selected varieties mean our apple slices are always crisp and juicy.
Side Salad
Freshly prepared with crisp chopped romaine, baby spinach, baby kale, red leaf lettuce, ribbon cut carrots, tasty grape tomatoes and served with your choice of Newman's Own dressing.

Desserts & Shakes
Our cool options don’t disappoint.
McCafé® Chocolate Shake
Chocolate Shake featuring our deliciously creamy vanilla soft serve and chocolate syrup, topped with whipped topping. Available in Small, Medium, and Large.
McCafé® Strawberry Shake
Strawberry Shake made with creamy vanilla soft serve, blended with strawberry flavored deliciousness, topped with whipped topping. Available in Small, Medium, and Large.
McCafé® Vanilla Shake
The classic vanilla shake, made with our creamy vanilla soft serve, topped with whipped topping. Available in Small, Medium, and Large.
Vanilla Cone
Enjoy a treat made with sweet, creamy vanilla soft serve in a crispy cone.* *Available at participating restaurants.
Hot Fudge Sundae
Vanilla soft serve, smothered in chocolaty fudge sauce. *Nuts optional
McFlurry® With M&M's® Candies
Dig in to a McFlurry® with M&M'S® made from vanilla soft serve with colorful chocolate candies swirled in. Enjoy these classic M&M’S® desserts in Regular Size and Snack Size.
Kiddie Cone
Creamy vanilla soft serve in a crispy little cone.
Hot Caramel Sundae
Cool and creamy vanilla soft serve meets warm, rich, buttery caramel. *Nuts optional
Strawberry Sundae
Creamy vanilla soft serve topped with sliced strawberries in a sweet and tart strawberry sauce. *Nuts optional
McFlurry® With Oreo® Cookies
Vanilla soft serve with OREO® Cookies mixed in. Available in Regular Size and Snack Size.
Baked Apple Pie
Delicious apples, lightly spiced with cinnamon, baked in a flaky pastry.
Strawberry & Crème Pie
Made with strawberries and vanilla flavored crème, baked side by side in a sugar-coated crust.
Chocolate Chip Cookie
Our classic cookie, loaded with chocolate chips and baked to soft, warm perfection. *Available at participating restaurants.
Oatmeal Raisin Cookie
Made with crunchy oats and packed with raisins for sweetness. *Available at participating restaurants.

Happy Meal
You want the best for your family. So do we. Our kid-friendly restaurants have great Happy Meal® options like a Hamburger made with a 100% beef patty that has no fillers, additives or preservatives. Or enjoy our tender and juicy Chicken McNuggets®...
Happy Meal Hamburger
Happy Meal Cheeseburger
Happy Meal 4 McNuggets®
Mighty Kids Meal 6 McNuggets®

McCafé®
McCafé® Strawberry Banana Smoothie
Made with the perfect combination of fruit purees and juices, such as strawberry and banna, blended with creamy low fat yogurt and ice. Available in Small, Medium, and Large. Ala carte only. Price and participation may vary.
McCafé® Mango Pineapple Smoothie
Made with the sweet combination of fruit purees and juices, such as mango and pineapple, blended with creamy low fat yogurt and ice. Available in Small, Medium, and Large.
McCafé® Mocha Frappé
Made with rich chocolate flavor and a hint of coffee, our Frappé Mocha is blended with ice and covered with whipped topping and chocolately drizzle. Available in Small, Medium, and Large.
McCafé® Caramel Frappé
Made with rich caramel flavor and a hint of coffee, blended with ice, and topped with whipped cream and caramel drizzle. Available in Small, Medium, and Large.
McCafé® Mocha
Made from 100% Rainforest Alliance Certified espresso, steamed with whole or nonfat milk, chocolate and caramel syrup, topped with whipped cream and a caramel drizzle.
McCafé® Caramel Mocha
The Caramel Mocha is made with expertly roasted espresso beans that are sustainably sourced from Rainforest Alliance Certified™ farms, steamed whole or nonfat milk, chocolate caramel syrup, and topped with whipped topping and caramel drizzle.
McCafé® Iced Mocha
Made from 100% Rainforest Alliance Certified espresso, whole or nonfat milk, chocolate and caramel syrup, topped with whipped cream and a caramel drizzle.
McCafé® Iced Caramel Mocha
Iced Caramel Mocha, sustainably sourced and made with espresso beans from Rainforest Alliance Certified™ farms, our refreshingly cool iced mocha is made with whole or nonfat milk, chocolate and caramel syrup, and topped with whipped topping and ca...
McCafé® Latte
Warm up with a rich Latte, made from Rainforest Alliance Certified espresso. Customize the Latte that’s made fresh just for you with steamed whole or nonfat milk, mixed with your choice of flavor at certain locations. Available in Small, Medium, a...
McCafé® Caramel Latte
Warm up with a rich Latte, made from Rainforest Alliance Certified espresso. Customize the Latte that’s made fresh just for you with steamed whole or nonfat milk, mixed with your choice of flavor at certain locations. Available in Small, Medium, a...
McCafé® French Vanilla Latte
Warm up with a rich Latte, made from Rainforest Alliance Certified espresso. Customize the Latte that’s made fresh just for you with steamed whole or nonfat milk, mixed with your choice of flavor at certain locations. Available in Small, Medium, a...
McCafé® Iced Latte
Cool down with a cold McCafé® Iced Latte, made from Rainforest Alliance Certified™ espresso. Customize the Iced Latte that’s made fresh just for you with cold whole or nonfat milk, mixed with your choice of flavor at certain locations. Available i...
McCafé® Iced Coffee
Refreshingly cool and made with sustainably sourced 100% Arabica beans, cream, and your choice of flavored syrups. Available in Small, Medium, and Large.
McCafé® Hot Chocolate
Taste the delicious chocolaty flavor of a McCafé® hot chocolate. Hot chocolate made with steamed whole or nonfat milk, rich chocolate syrup, and topped with whipped topping and chocolate drizzle.
McCafé® Coffee
Treat yourself to a cup of our simple, satisfying morning coffee. Made with 100% Arabica beans, McCafé® Coffee is expertly roasted and freshly brewed every 30 minutes. Enjoy your hot coffee black or with your choice of sugar, sweetener, and dairy ...
McCafé® Caramel Iced Coffee
Refreshingly cool and made with sustainably sourced 100% Arabica beans, cream, and your choice of flavored syrups. Available in Small, Medium, and Large.
Iced Tea
Ice Tea with a brisk blend of orange pekoe and pekoe cut black tea, served ice cold. Available in Extra Small, Small, Medium, and Large.
Sweet Tea
Sweet Tea with a briskly refreshing blend of orange pekoe and pekoe cut black tea, sweetened to perfection. Available in Extra Small, Small, Medium, and Large.
McCafé® French Vanilla Iced Coffee
Refreshingly cool and made with our dark roast beans and smooth French vanilla flavor. Personalized with your choice of sweetener and creamer for a taste that’s unmistakably yours.

Beverages
Hit refresh when you sip our DRINKS. Satisfy your thirst with a variety of drinks. From refreshing options like $1 any size soft drinks*, to $2 small McCafé Smoothies, Frappés, or Shakes**. Grab a straw and go.
Coca-Cola®
A cold and refreshing complement to all of our menu items. Available in Extra Small, Small, Medium, and Large.
Diet Coke®
Icy cold Diet Coke®, with zero calories. Available in Extra Small, Small, Medium, and Large.
Sprite®
Delicious lemon-lime taste with no caffeine. Available in Extra Small, Small, Medium, and Large.
Dr. Pepper®
Every sip is truly unique. Available in Extra Small, Small, Medium, and Large.
Diet Dr. Pepper®
Enjoy the unbelievably satisfying taste with no calories. Available in Extra Small, Small, Medium, and Large.
Powerade® Mountain Berry Blast
POWERADE® Mountain Berry Blast® is a blast of refreshment. Available in Extra Small, Small, Medium, and Large. *Available at participating restaurants
Dasani® Water
Purified with minerals for sheer refreshment.
1% Low Fat Milk Jug
Wholesome low fat milk, an excellent source of Calcium and Vitamin D.
Fat Free Chocolate Milk Jug
Fat free chocolate milk, an excellent source of Calcium and Vitamin D.
Honest Kids Appley Ever After Organic Juice Drink
Honest Kids Juice drink is sweetened only with fruit juice, and it’s an organic drink perfect for a kids meal!

McDonald's Details

Service options
Curbside pickup
No-contact delivery
Delivery
Drive-through
Onsite services
Takeout
Dine-in

Highlights
Great coffee

Popular for
Breakfast
Lunch
Dinner
Solo dining

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Offerings
Coffee
Late-night food
Quick bite

Dining options
Breakfast
Lunch
Dinner
Dessert

Amenities
Wi-Fi

Atmosphere
Casual

Crowd
Groups

Payments
Debit cards
NFC mobile payments
Credit cards

Children
Good for kids birthday
Has changing table(s)
Kids' menu

Parking
Free parking lot
Free street parking
Parking

McDonald's Photos

McDonald's Location

McDonald's

Texas Harris County Houston Northside / Northline East Crosstimbers Street

100 E Crosstimbers St, Houston, TX 77022, USA

McDonald's Reviews

An average rating of ★3.5 from 1702 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Always get fresh hot fries. They also have the BEST Dr. Pepper, No lie! I just wish they could use Styrofoam. The plastic helps the ice water down drink too fast. You have to drink it past, especially in the Texas heat ..
July 29 · libby willis
Stopped by here .. waited 15 min in one of their drive thru waiting spots. Had to go inside to pick up my food. It was cold and had bots of lettuce in my nuggets and fries. One guy waiting at the counter had to have his food remade because they handed his order to someone who just walked vin off the street. He was standing outside the main door eating it. The security guard was wandering around glued to his phone .... No at all Worth stopping at unless your stuck at the street corner
August 27 · michael webb
Not sure how this location been in business so long because they can't ever get it together. They never have ice cream or frappes. Today I went and some goof ball guy that claimed to be the owner of McDonald's so we going to call him Ronald for the review well this partially balding guy about 60 years old. He had an attitude with me because they couldn't take the order right. They always have a little attitude and it's really uncalled for. The guy at the window today really was acting like he built that location one deep. And when I asked for the general manager he said I'm over him....like we'll who write you your check buddy because you don't own the place. And if he does he can afford to fix that mustache a little neater. Fix the ice cream machine too.
August 09 · Marie Scott
Customer service deteriorated so much they need new managers and workers asap. The morning shift is highly unorganized the microphones were not working or functional which created a back up. The manager a older lady says rudely pull up to the window meanwhile another woman who should be wearing a hair net opens the window eyes rolling asking rudely what do I want? It's 5 a.m ;surely not to encounter a a middle aged fast food worker who is clearly unhappy with her employment choices. I wanted food and a coffee. Instead I got to engage with 2 of the most unprofessional , besheveled & unorganized customer service representatives that McDonald's has to offer. So as I am waiting I am approached by a homeless woman who is shouting her order with me as if I am paying or we are together which was absolutely rude. There was another manager who was there that didn't even make time to see about my legitimate complaint. I tried to wait but I wasn't going to argue with a worker I wanted to speak to management. The woman who was mid life was too old to be that uneducated about bad customer service. She continued with being argumentative & still unorganized. The main issue was with why was the microphone not working, why did we have to pull to the last window to take our orders & if they are not open at 5 a.m state that. I waited in line patiently until the very end inwhich I asked to speak to a manager. Then instead of the workers going & getting him they stood at the window arguing with me. I⁹ clearly see why they have fast food jobs at their age. It's showed their inability to maintain professionalism in the face of an unsatisfied customer. They began to be absolutely disruptive to the work environment & business establishment. I would never employ anyone who can not control their anger or mouth. There is a time and place for everything but the workplace is not as such. Over the years the area has deteriorated & isn't safe to stop even in the drive thru. These workers need to be better trained at this specific location and morning shift. This isn't acceptable behavior or representation of McDonald's multi billion dollar business. I did try to call the location but the phone number was not working . The entire situation is very unprofessional and unsatisfactory by all means. There was a line that accumulated and one person at the window in front of me. The worker opens the window and tells me pull up but clearly I could not. Then there was vehicles behind me that didn't even place orders yet. The entire situation could have been fixed if someone turned the microphone on. The woman who came outside to tell us move up wasn't doing anything except walking around and talking unprofessional to customers.
April 24 · Lupe Garcia
When I used the drive thru at this McDonalds. Service was fast and friendly. Service for customers inside is very slow. I find that to be common among a lot of fast food restaurants. The focus is on moving the drive-thru line to the detriment of customers that want to order inside.The other issue that I had with this restaurant is people loitering in front of the restaurant. The last time I visited there were at least a dozen people on the sidewalk. Restaurant management should ask them to move on.It's in a convenient location at the SE corner of East Crosstimbers/Fulton - diagonally across from Wal-Mart.
August 11 · Rod Keels