Potbelly in New York: Your Guide to a Delicious Sandwich Experience

Potbelly Introduce

An Introduction to Potbelly's New York Vibe

For many New Yorkers, a good meal is all about speed, flavor, and a welcoming atmosphere. Whether you’re a local on a tight lunch break or a tourist exploring the city, finding a place that offers both quality and convenience is key. Enter Potbelly, a beloved sandwich shop that has carved out a special place in the hearts of those looking for a delicious and satisfying meal. This isn't just a place to grab a quick sandwich; it’s a spot known for its signature toasted sandwiches, hearty soups, and a friendly, vibrant energy that makes every visit a pleasant one.

Potbelly has built a reputation on more than just its food. It's known for providing a cozy, comfortable space that feels like a classic neighborhood spot. The menu is packed with a variety of options, from classic sandwiches to fresh salads and indulgent shakes, ensuring there's something to satisfy every craving. It’s a perfect destination for a solo lunch, a meeting with a group of friends, or a quick, satisfying dinner after a long day. With a focus on quality ingredients and friendly service, Potbelly has become a trusted name for anyone in the city seeking a reliably good meal without the fuss.

Location and Accessibility

Finding this delightful spot is easy, especially for anyone navigating the bustling downtown area. The Potbelly shop is conveniently located at 90 Broad Street G103, New York, NY 10004. Its central location makes it an ideal stop for professionals working in the Financial District, tourists visiting nearby landmarks, or anyone just passing through the area.

Accessibility is a major plus for this location. The establishment is designed to be welcoming to all patrons, with a wheelchair-accessible entrance, seating, and restroom. This commitment to accessibility ensures that everyone can enjoy a meal comfortably. The neighborhood itself is well-served by public transportation, making it simple to get to from almost any part of the city. Whether you're arriving by subway or bus, the shop is just a short walk away. The ease of access, combined with its prime location, makes it a convenient choice for a quick lunch, a relaxed dinner, or even a mid-day snack.

Services Offered

Dine-in: Enjoy your meal in the casual and trendy atmosphere of the shop, with plenty of comfortable seating available for individuals and groups.
Takeaway: Perfect for those on the go, simply order at the counter and take your food with you.
Delivery: For days when you can't make it to the shop, Potbelly offers a no-contact delivery service, bringing delicious food right to your doorstep.
Catering: A popular choice for office events and gatherings, their catering service provides a perfect solution for feeding a large group with a variety of sandwiches, salads, sides, and desserts. As noted by a satisfied customer, the staff handles large orders with precision, ensuring every detail is covered.

Features and Highlights

Fast Service: Known for its efficiency, Potbelly's staff works to get your order ready quickly, making it an excellent choice for a fast lunch.
Live Music: Adding to the unique atmosphere, this location occasionally features live music, turning a simple meal into an engaging experience.
Popular for Lunch & Solo Dining: The shop is a favorite among the lunchtime crowd and is also a comfortable place for individuals to enjoy a meal on their own.
Vegetarian Options: With menu items like the Veggie Melt and Mediterranean sandwich, there are plenty of choices for those seeking meat-free meals.
Good for Kids: The family-friendly atmosphere and kid-pleasing menu items like the PB&J and Grilled Cheese make it a great spot for a meal with the family.

Contact Information

You can easily reach out to the Potbelly team with any questions or to place a pickup order.

Address: 90 Broad St G103, New York, NY 10004, USA

Phone: (646) 289-4211

This information is essential for anyone looking to place a catering order for an office event or just a quick call ahead to ensure their order is ready for pickup.

What Is Worth Choosing: A Deep Dive into the Menu

When you step into Potbelly, you're not just choosing a meal; you're choosing an experience. The menu is designed to cater to a wide range of tastes, but it's the quality and attention to detail that make it stand out. The sandwiches are the star of the show, served on toasted bread that provides the perfect crunch for every bite. From the classic A Wreck, a delicious mix of turkey, ham, roast beef, and salami, to the spicy kick of the Sweet Heat Pork BBQ, there’s a sandwich for every palate. The Prime Rib Steak sandwich is a hearty, flavorful option for those seeking something more robust.

Beyond the sandwiches, Potbelly offers a variety of other delicious options. Their "Underground" menu features unique combinations like the Barnyard and the Fireball, offering a fresh take on classic flavors. For those looking for lighter fare, the salads are a fantastic choice. The Farmhouse Salad and Apple Walnut Salad are fresh, crisp, and loaded with delicious ingredients. Don’t forget about their soups and mac & cheese, which are perfect for a cozy afternoon. The Chili Mac is a fan favorite, combining two comfort food classics into one delicious bowl.

The quality extends to every aspect of the meal, including their sides and drinks. You can pair your sandwich with a variety of Zapp’s chips or a Potbelly Whole Pickle. For dessert, the shakes are a must-try. Whether you go for the classic Chocolate Shake or something more adventurous like the Banana Pudding Shake, it's the perfect way to cap off your meal. Their dessert cookies, including the S'mores Cookie and Oatmeal Chocolate Chip Cookie, are freshly baked and delightful.

What truly sets this Potbelly location apart, however, is the staff. As one dedicated customer noted, the team, led by a manager named Shanta, goes above and beyond to ensure a positive experience. The commitment and dedication of the staff, especially when handling large catering orders, is a testament to their professionalism and passion for what they do. This level of service, combined with a clean and welcoming environment, ensures that every visit is a pleasant one. The positive energy and genuine care for customers are reasons why this location has such a loyal following. It's not just about the food; it’s about the people who make your meal, and the experience they create for you, that truly makes Potbelly a standout in the New York food scene.

Potbelly Menu

Combos & Deals
Pick Your Pair Skinny Sandwich + Soup US$12.99
Choose any skinny sandwich and any cup of soup, chili, or mac & cheese
Pick Your Pair Salad + Soup US$12.99
Choose any half salad and any cup of soup, chili, or mac & cheese
Pick Your Pair Skinny Sandwich + Salad US$14.99
Choose any skinny sandwich and any half salad

Sandwiches
Prime Rib Steak
Tender sliced prime rib steak, swiss, housemade caramelized onions, garlic aioli. Want to turn up the heat? Try it with our signature Hot Peppers.
Cubano
Slow-cooked pulled pork, hickory smoked ham, swiss, deli mustard, pickles
Sweet Heat Pork BBQ
Slow-cooked pulled pork, cheddar, pickles, and sweet heat BBQ sauce made with our signature hot peppers
A Wreck
A meaty fan favorite! Turkey breast, hickory smoked ham, Angus roast beef, salami, swiss. Want to spice it up a little? Try it with our NEW Hot Pepper Ranch.
Italian
Salami, old-world capicola, pepperoni, mortadella, provolone. Want to add even more flavor? Try it with Oil and NEW Red Wine Vinegar.
Avo Turkey
Hand-sliced turkey breast, swiss, fresh-sliced avocado, cucumbers. Want to spice it up a little? Try it with our NEW Hot Pepper Ranch.
Chicken Club
All-natural grilled chicken, applewood smoked bacon, cheddar. Want sweet with a little spicy? Try it with our NEW Sweet Heat BBQ Sauce.
BLTA
Applewood smoked bacon, lettuce, tomato, fresh-sliced avocado. Want to spice it up a little? Try it with our NEW Hot Pepper Ranch.
Veggie Melt
Fresh-sliced avocado, swiss, cheddar, provolone, mushrooms. Want to add even more flavor? Try it with our NEW Roasted Garlic Aioli.
Pizza Melt
Pepperoni, old-world capicola, crumbled meatball, smothered in marinara sauce, provolone, Italian seasoning, mushrooms [can be made vegetarian]. Want to turn up the heat? Try it with our signature Hot Peppers.
Mediterranean
All-natural grilled chicken, feta, zesty hummus, artichoke hearts, roasted red peppers, cucumbers (can be made vegetarian)
Mama's Meatball
Homestyle beef + pork meatballs smothered in marinara sauce, provolone, Italian seasoning. Want to turn up the heat? Try it with our signature Hot Peppers.
Turkey Breast
Hand-sliced turkey breast, swiss. Want to add even more flavor? Try it with our NEW Roasted Garlic Aioli.
Smoked Ham
Hickory smoked ham, swiss. Want to add the perfect companion? Try it with our Deli Mustard.
Roast Beef
Angus roast beef, provolone
Grilled Chicken
All-natural grilled chicken, cheddar. Want sweet with a little spicy? Try it with our NEW Sweet Heat BBQ sauce.
Tuna Salad
100% albacore tuna salad, swiss. Want a little crunch? Try adding some Cucumbers.
Chicken Salad
Chicken salad, provolone. Want a little crunch? Try adding some Cucumbers.
PB&J
Creamy peanut butter, grape jelly
Grilled Cheese
Melted cheddar

Underground
Barnyard
Turkey breast, hickory smoked ham, Angus roast beef, salami, meatballs, applewood smoked bacon, Swiss. Want to turn up the heat? Try it with our signature Hot Peppers.
Smokestack
Slow-cooked pulled pork, sweet heat barbeque sauce, and our signature mac & cheese
Chicken Cordon Bleu
All-natural grilled chicken, hickory smoked ham, Swiss cheese, deli mustard, lettuce and tomato served on our toasty bread
Clubby
Oven roasted turkey breast, hickory smoked ham, applewood smoked bacon, provolone, and creamy buttermilk ranch. Want to spice it up a little? Try it with our NEW Hot Pepper Ranch.
Lucky 7
Turkey breast, hickory smoked ham, Angus roast beef, salami, old-world capicola, pepperoni, mortadella, provolone. Want to add even more flavor? Try it with Oil and NEW Red Wine Vinegar.
Sicilian
Crumbled meatballs, marinara, salami, old-world capicola, pepperoni, mortadella, mushrooms, provolone. Want to turn up the heat? Try it with our signature Hot Peppers.
Wrecking Ball
Crumbled meatballs, marinara, turkey breast, hickory smoked ham, Angus roast beef, salami, provolone. Want to turn up the heat? Try it with our signature Hot Peppers.
Fireball
Homestyle beef + pork meatballs, chili, Potbelly hot peppers, cheddar
A Wreck® Salad
Our fan favorite…now in a salad! Turkey breast, hickory smoked ham, Angus roast beef, salami, swiss, hard-boiled egg, cucumber and tomatoes, served on a bed of field greens with creamy buttermilk ranch. Want to spice it up a little? Try it with our NEW Hot Pepper Ranch.
Pork BBQ Mac
Our signature three-cheese mac topped with slow-cooked pulled pork and our sweet heat BBQ sauce.

Salads
Farmhouse Salad
All-natural grilled chicken breast, bacon, crumbled blue cheese, hard-boiled egg, cucumber and tomatoes, served on a bed of field greens with creamy buttermilk ranch. Want to spice it up a little? Try it with our NEW Hot Pepper Ranch.
Apple Walnut Salad
All-natural grilled chicken breast, crumbled blue cheese, grapes, apples, dried cranberries and candied walnuts, served on a bed of field greens with balsamic vinaigrette
Powerhouse Salad
All-natural grilled chicken breast, fresh-sliced avocado, hummus, hard-boiled egg, cucumber and tomatoes, served on a bed of field greens with non-fat vinaigrette
Chicken Salad Salad
Freshly made chicken salad, provolone cheese, dried cranberries, cucumber and tomatoes, served on a bed of field greens with balsamic vinaigrette

Soups & Macs
Mac & Soups available after 10:00 am
Chili Mac
Hearty beef chili with kidney beans, bell peppers and onions topped with our creamy, three-cheese mac
Mac & Cheese
Creamy, three-cheese mac
Broccoli Cheddar
Creamy cheese soup with tender pieces of broccoli and carrots
Chicken Pot Pie
Tender, slow-roasted chicken breast and veggies topped with crumbles of fresh-baked pie crust
Chili
Hearty beef chili with kidney beans, bell peppers and onions
Garden Vegetable
Beans, carrots, celery, corn, mushrooms, onions, peppers, potatoes and zucchini in a light tomato broth
Loaded Baked Potato
Hearty potato soup with bacon, cheddar cheese and green onion

Drinks
Coke US$3.79
20 oz. Bottle
Diet Coke US$3.79
20 oz. Bottle
Sprite US$3.79
20 oz. Bottle
Coke Zero Sugar US$3.79
20 oz. Bottle
16 oz. Bottled Water US$2.49
16 oz. Bottle
25 oz. Bottled Water US$2.99
25 oz. Bottle
IBC Cream Soda US$3.79
12 oz. Bottle
IBC Root Beer US$3.79
12 oz. Bottle
San Pellegrino US$3.79
16.9 oz. Bottle
San Pellegrino Blood Orange US$3.79
11.15 oz Can
Gold Peak Sweet Tea US$3.79
18.5 oz. Bottle
Crush US$3.79
12oz. Bottle
Arizona Tea US$3.69
16oz Bottle
Peach Tea Snapple US$3.49
16oz Bottle
Nantucket Nectars Orange Mango US$3.79
16oz Bottle

Chips & Sides
Chips + Bottled Drink US$4.59
Make it a Meal Deal! Choose any chips and a drink.
Chips + Shake US$4.59
Make it a Meal Deal! Choose any chips and a shake.
Zapp's Regular Chips US$2.59
Zapp's Salt & Vinegar Chips US$2.59
Baked Lay's US$2.59
Utz Cheese Curls US$2.59
Zapp's Hotter 'N Hot Jalapeño Chips US$2.59
Zapp's Mesquite BBQ Chips US$2.59
Zapp's Hot Pepper Chips US$2.59
Zapp's VooDoo Regular Chips US$2.59
Hot Peppers Jar US$7.49
Our famous giardiniera hot peppers, ready to spice up your kitchen at home. A perfect gift, too.
Potbelly Whole Pickle US$1.59

Cookies & Shakes
S'mores Cookie US$2.79
Chocolate chunks, graham crackers and marshmallows
6-Pack Cookie Box
Choose 6 of your favorite cookie or an assortment of our fresh-baked cookies
Oatmeal Chocolate Chip Cookie US$2.79
A Potbelly favorite! Freshly baked oatmeal chocolate chip cookie
Sugar Cookie US$2.79
Baked fresh daily
Chocolate Brownie Cookie US$2.79
Baked fresh daily
Dream Bar US$2.79
Rich, chocolatey oatmeal bar with sweet caramel
Bag of Mini Cookies US$5.69
Dozen mini oatmeal chocolate chip cookies
Root Beer Float Shake
The classic flavor of a soda shop favorite in a creamy hand-dipped shake.
Banana Pudding Shake
The creamy vanilla and sweet banana flavors of the dessert classic, now in a delicious hand-dipped shake
Cold Brew Shake
Cold-brewed Arabica coffee and hand-dipped vanilla ice cream. Shake and wake!
OREO® Cookie Shake
Made with hand-dipped ice cream. OREO is a trademark of Mondelez International group, used under license.
Chocolate Shake
Made with hand-dipped ice cream
Strawberry Shake
Made with hand-dipped ice cream
Vanilla Shake
Made with hand-dipped ice cream

Upsells
Chips + Bottled Drink US$4.59
Make it a Meal Deal! Choose any chips and a drink.
Cookie
6-Pack Cookie Box
Choose 6 of your favorite cookie or an assortment of our fresh-baked cookies
Mac or Soup Cup
Half Salad

Potbelly Details

Service options
No-contact delivery
Delivery
Takeaway
Dine-in

Highlights
Fast service
Live music

Popular for
Lunch
Solo dining

Accessibility
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet
Wheelchair-accessible car park

Offerings
Comfort food
Quick bite
Vegetarian options

Dining options
Lunch
Dinner
Catering
Dessert
Seating
Table service

Amenities
Toilet

Atmosphere
Casual
Trendy

Crowd
Family friendly
Groups
Tourists

Planning
Accepts reservations

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Children
Good for kids

Potbelly Photos

Potbelly Location

Potbelly

New York New York County New York Broad Street

90 Broad St G103, New York, NY 10004, USA

Potbelly Reviews

An average rating of ★4 from 387 user reviews.

lunchpricesshakeshot peppersquick servicesoupsubtablescookieoreo

★ 5★ 4★ 3★ 2★ 1

I’m happy to say I’d be doing business with Potbelly for every office event that requires catering! My team and I hosted an event today and I had the pleasure of organizing the perfect Luncheon thanks to Shanta and Claire! This Location has a great team. They packaged our Large bundle for 10 perfectly with ample condiments, and a great assortment of chips and cookies. A 10/10 experience, I highly recommend for your next office gathering, charitable event or conference meeting!
March 05 · Kayla Cuevas
I visit this location every single day and i must say reading these reviews i really think people just don’t appreciate this staff here, the management team itself amazing you can tell that Shanta makes sure she sets her team up for the day. I speak to her everyday when I’m there and she’s always smiling and putting her team on point, her managers under her you can tell they have the up most respect for her because when she’s out it still feel like she’s there. Everyone at this location deserves a raise and some more. Day after day they manage to handle huge amount of catering, i one time spoke to Shanta and she stated she was in at 3-4 am and her shift didn’t start until 8am and was not off work til 7pm i don’t know about anyone else but that’s dedication. Please get to know the staff before you judge them you don’t know the day they may have had. People should understand “CUSTOMERS ARE NOT ALWAYS RIGHT” the food is always fresh, hot and tasty. Don’t listen and read the reviews people lie when they don’t get their way. I’ve witnessed customers get nasty and rude for no reason and i bet it’s because people read these reviews. The shop is always clean from the walls to the floors and restroom by far the cleanest location out of all of the I’ve visited. All i can say is keep up the good work. If i was to ever walk in and hear Shanta or the others no longer work there ill stop eating at potbelly for good.
May 30 · Leon Washington
Just paid for the worst sandwich I've ever had. Ordered the tuna and swiss, and when I opened it up, it looked like someone had dunked it in a bowl of water. I can only assume they thought I was a competitive eater and wanted it soaked in water like a hotdog in an eating contest. Or maybe they thought the sandwich needed a cup of tuna water along with the tuna salad. I don't have time to go back to the store to discuss this, so I will dispute the charge with my CC company.
August 20 · Loren Price
The sandwiches are decent, but the customer service is severely lacking. During my last visit over six months ago, I had an uncomfortable encounter with a sandwich maker who was unexpectedly aggressive while I was ordering. Unfortunately, the manager on duty offered no support or resolution, which made the experience even worse. Since then, I’ve avoided this location and advised others to do the same.A friend of mine recently visited and had a similarly unpleasant experience, which prompted me to finally leave this review. I also reached out to customer service at the time and never received a response.There’s a serious need for improved staff training and better hiring practices at this location. I’ll certainly never return.
May 29 · Tiffany D
Incredibly rude staff all around. Gotta admit, the sandwiches weren’t bad, but ordering here means dealing with a bunch of employees who throw attitude, mock you to your face, and act like you’re committing a crime if you ask for more or less of anything. Pretty sure there are way better spots in the area—and clearly people know it, ’cause the place was completely empty when we walked by today.
April 15 · Carles Pons Garulo