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Smashburger
- 1925 Turnbull Ave, Bronx, NY 10473

Hamburger restaurant, American restaurant ★4.0 (494)·$10–20

1925 Turnbull Ave, Bronx, NY 10473, USA

4.0
I visited this location to order a milkshake. At the time, there were three customers waiting at the pickup area and four employees working in the kitchen, but no one was available at the register. I was the only person waiting to place an order at the counter.After waiting 15 minutes, an employee briefly came to the register, retrieved an item without acknowledging me, and then walked away without asking for my order. I continued to wait an additional 45 minutes, during which a line formed all the way to the door with increasingly frustrated customers. Eventually, the same employee returned to the register and stated, “Just so you know, if you’re going to order food there’s going to be about a 30–45 minute wait.” Before I could respond, he walked away again. At that point, every customer in line left without ordering.This experience reflects a clear management issue. The location appears to be understaffed, which is unacceptable. The register should be staffed at all times rather than having the same employee alternating between kitchen duties and the counter. Beyond staffing, however, the lack of communication was the most frustrating aspect. If the staff had informed me upfront that they were overwhelmed and orders would be delayed by over an hour, I would have chosen to leave. Instead, the complete lack of service and disregard for customer communication created an unnecessarily negative experience. - Tiffany Morel
Smashburger Overview Intro Food & drink Detail Photos Location Reviews
$10–20 per person Reported by 494 people$1–10$10–20$20–30$30–50

Smashburger Introduce

Smashburger in the Bronx is a popular destination for those who appreciate a fresh, high-quality take on the classic American burger. Unlike many fast-food chains that pre-cook their patties, Smashburger lives up to its name by literally smashing a ball of 100% Certified Angus Beef onto a hot, buttered grill. This unique process creates a savory, caramelized sear on the outside while keeping the inside juicy and flavorful. The result is a burger that is both thin and full of taste. The menu goes beyond the standard burger, offering a variety of creative options to suit different palates. From the classic Smash® to the Truffle Mushroom Smash® and the Spicy Jalapeño Smash®, there is a flavor profile for every craving. The restaurant also prides itself on its delicious sides, particularly the signature SmashFries® tossed in rosemary and garlic. This attention to detail and commitment to flavor has made Smashburger a go-to spot for locals, families, and solo diners looking for a satisfying and quick meal. The atmosphere is casual and family-friendly, making it an ideal place to grab a bite with a group or enjoy a meal on your own. It also serves as a great spot for college students and tourists visiting the area. Beyond the burgers, the menu also features crispy chicken sandwiches and tenders, a flavorful Veggie Smash® for vegetarian customers, and a selection of hand-spun shakes made with Häagen-Dazs ice cream, offering a full and enjoyable dining experience from start to finish. The restaurant is committed to providing a casual and welcoming environment, and its offerings extend beyond a simple burger joint to include a variety of comfort foods.

Located at 1925 Turnbull Ave in the Bronx, NY, Smashburger is situated in a convenient location that is easily accessible for both locals and visitors. The restaurant provides a free parking lot for customers, which is a significant advantage in a city where parking can often be a challenge. The availability of a dedicated parking area makes it stress-free for those traveling by car. For individuals using public transportation, the location is a manageable distance from local bus routes, offering another easy way to get there. The restaurant also boasts a high degree of accessibility, featuring a wheelchair-accessible entrance, parking lot, restroom, and seating. This commitment to accessibility ensures that Smashburger is a welcoming and inclusive environment for a wide range of customers. Its presence in the Bronx community makes it a well-known and frequented spot for those living in the surrounding neighborhoods. The address also serves as a central point for various delivery services, allowing customers to enjoy their favorite burgers and shakes from the comfort of their homes. Overall, the combination of convenient parking, public transit options, and a focus on accessibility makes this location highly practical and user-friendly for all who wish to visit.

Smashburger offers a wide range of services to accommodate the diverse preferences of its customer base. These include:

  • Dine-in: Customers can enjoy their meal in a comfortable and casual setting with plenty of seating.
  • Takeout: For those in a hurry, ordering ahead for takeout is a convenient option.
  • Delivery: The restaurant offers delivery services, bringing their menu directly to your door for a hassle-free meal.
  • Curbside Pickup: A no-contact curbside pickup service is available for added convenience.
  • Outdoor Seating: For customers who prefer to dine al fresco, outdoor seating is provided.
  • Onsite Services: In addition to dining, the restaurant provides restroom facilities for customer use.

The menu at Smashburger is full of features and highlights that make it a standout choice for a quick meal. Key features include:

  • Signature SmashBurgers®: The restaurant is famous for its fresh, never-frozen Certified Angus Beef burgers, which are smashed on a grill to create a unique flavor and texture.
  • Unique Sides: SmashFries®—tossed in rosemary and garlic—are a customer favorite and a signature item on the menu.
  • Hand-Spun Shakes: Made with Häagen-Dazs® ice cream, the shakes are thick, creamy, and available in a variety of classic flavors.
  • Vegetarian Options: The Veggie Smash® offers a flavorful alternative for non-meat-eaters.
  • Kids' Menu: With a specific menu designed for children and the availability of high chairs, the restaurant is family-friendly.
  • Beverage Selection: The restaurant offers a variety of non-alcoholic options as well as beer and White Claw for adult customers.
  • Fast Service: While there have been some noted issues, the restaurant generally aims for and is highlighted for its fast service, which is a key part of the fast-food model.

To place an order or for general inquiries, you can use the following contact information:

  • Address: 1925 Turnbull Ave, Bronx, NY 10473, USA
  • Phone: (347) 801-8360

Smashburger is worth choosing for its commitment to providing a high-quality fast-food experience that goes beyond the typical chain restaurant. The use of 100% Certified Angus Beef and the unique "smashing" method truly sets their burgers apart, giving them a distinct and satisfying flavor that many customers rave about. A review from a satisfied customer highlights that the double smash cheeseburger was "excellent tasting" and that the bacon stack smash and fries were "extra hot which was great." This positive feedback reflects the quality of the food and the potential for a great dining experience. The menu is a major draw, with its creative burgers, delicious sides, and indulgent shakes made with premium ice cream. The variety of options, including vegetarian choices and a kids' menu, makes it a suitable place for almost anyone. The accessibility features, such as a wheelchair-accessible entrance and parking, are also commendable, ensuring that the restaurant is inclusive and welcoming to a wide audience. However, it is important to address the significant negative feedback that has been shared. Several customer reviews from this specific location highlight major issues with service, including long wait times, a lack of communication from staff, and a general feeling of being ignored. These experiences point to a potential problem with management and staffing, which can lead to a frustrating and unacceptable visit, especially when customers are expecting a "fast service" experience. One reviewer detailed a prolonged wait with no acknowledgment from employees, while another described walking out after waiting several minutes for their order to be taken. These reviews indicate that while the food itself may be good, the overall customer experience can be inconsistent and poor. For a restaurant that is popular among locals and tourists, consistent service is crucial. While the food is a strong reason to choose Smashburger, potential customers should be aware of these reported service issues and may consider placing an order for no-contact delivery or curbside pickup to avoid potential in-store wait times. Despite the service challenges, the quality of the food, the diverse menu, and the convenient location and amenities still make Smashburger a compelling choice for a delicious meal in the Bronx.

Smashburger Food & drink

  • SmashBurgers®

  • Classic Smash®

    Certified Angus Beef® burger, American cheese, lettuce, tomatoes, red onions, pickles, Smash Sauce®, ketchup, butter-toasted bun

  • All-American Smash®

    Certified Angus Beef® burger, American cheese, red onions, pickles, mustard, ketchup, butter-toasted bun

  • Bacon Stack Smash®

    Certified Angus Beef® burger, layers of stacked applewood smoked bacon, American cheese, lettuce, tomatoes, mayo, butter-toasted bun

  • Spicy Jalapeño Smash®

    Certified Angus Beef® burger, grilled jalapeños, pepper jack cheese, aged cheddar cheese, lettuce, chipotle ranch, butter-toasted spicy chipotle bun

  • BBQ Bacon Smash®

    Certified Angus Beef® burger, aged cheddar cheese, applewood smoked bacon, crispy fried onions, bbq sauce, butter-toasted bun

  • Truffle Mushroom Smash®

    Certified Angus Beef® burger, sautéed cremini mushrooms, aged Swiss cheese, truffle mayo, butter-toasted bun

  • Veggie Smash®

    Vegetarian burger, lettuce, tomatoes, mayo, butter-toasted bun

  • Chicken

  • Crispy Chicken Sandwich

    Crispy chicken tenders, lettuce, tomatoes, mayo, butter-toasted bun.

  • Scorchin' Hot Crispy Chicken Sandwich

    Nashville hot crispy chicken tenders, pickles, mayo, butter-toasted bun

  • Chicken Smash® Burger

    Savory ground chicken burger, marinated in-house with a signature garlic olive oil seasoning, lettuce, tomatoes, mayo, butter-toasted bun

  • 3 Tenders

    3 crispy tenders served with your choice of dipping sauce

  • 5 Tenders

    5 crispy tenders served with your choice of dipping sauce

  • 3 Scorchin' Hot Tenders

    3 Nashville hot crispy tenders served with your choice of dipping sauce

  • 5 Scorchin' Hot Tenders

    5 Nashville hot crispy tenders served with your choice of dipping sauce

  • Sides

  • SmashFries®

    Crispy french fries tossed in rosemary, garlic, olive oil

  • Large SmashFries®

    Crispy french fries tossed in rosemary, garlic, olive oil

  • French Fries

    Crispy french fries

  • Large French Fries

    Crispy french fries

  • Smash Tots®

    Crispy golden brown tots tossed in rosemary, garlic, olive oil

  • Tots

    Crispy golden brown tots

  • Sweet Potato Waffle Fries

    Crispy waffle cut sweet potato fries

  • Large Sweet Potato Waffle Fries

    Crispy waffle cut sweet potato fries

  • Scorchin’ Hot Fries

    Crispy french fries tossed in Nashville Hot seasoning, served with ranch

  • Large Scorchin’ Hot Fries

    Crispy french fries tossed in Nashville Hot seasoning, served with ranch

  • Scorchin’ Hot Tots

    Crispy golden brown tots tossed in Nashville Hot seasoning, served with ranch

  • Crispy Brussels Sprouts

    Lightly fried brussels sprouts, seasoned with steak butter

  • Shakes

  • Oreo® Cookies & Cream Shake

    Hand-spun cookies & cream milkshake with Oreo® cookie crumbles

  • Peanut Butter Cookie Shake

    Hand-spun peanut butter cookie milkshake with Nutter Butter™ cookie pieces

  • Chocolate Shake

    Hand-spun chocolate milkshake

  • Salted Caramel Shake

    Hand-spun salted caramel milkshake

  • Vanilla Shake

    Hand-spun vanilla milkshake

  • Strawberry Shake

    Hand-spun strawberry milkshake

  • Alcohol

  • Beer

    Beer selection varies by location

  • White Claw

    Flavor selection varies by location

Smashburger Details

  • Service options

  • Outdoor seating
  • Curbside pickup
  • No-contact delivery
  • Delivery
  • Onsite services
  • Takeout
  • Dine-in
  • Highlights

  • Fast service
  • Popular for

  • Lunch
  • Dinner
  • Solo dining
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
  • Offerings

  • Alcohol
  • Beer
  • Coffee
  • Comfort food
  • Quick bite
  • Vegetarian options
  • Dining options

  • Breakfast
  • Lunch
  • Dinner
  • Dessert
  • Seating
  • Amenities

  • Restroom
  • Atmosphere

  • Casual
  • Crowd

  • College students
  • Family-friendly
  • Groups
  • LGBTQ+ friendly
  • Locals
  • Tourists
  • Planning

  • Accepts reservations
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Children

  • Good for kids
  • High chairs
  • Kids' menu
  • Parking

  • Free parking lot
  • Parking

Smashburger Photos

Smashburger Picture 1Smashburger Picture 2Smashburger Picture 3Smashburger Picture 4Smashburger Picture 5Smashburger Picture 6Smashburger Picture 7Smashburger Picture 8Smashburger Picture 9Smashburger Picture 10

Smashburger Location

Smashburger

1925 Turnbull Ave, Bronx, NY 10473, USA

Smashburger Reviews

An average rating of ★4.2 from 1111 user reviews.

cashiermilkshakeordermanagementbagchicken sandwichsmash burgerrefundtater totsemployees

★ 5★ 4★ 3★ 2★ 1

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