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For residents of Columbus, Ohio, seeking a quick meal that goes beyond the standard burger and fries, Arby's on West Broad Street offers a distinct alternative. The brand's well-known slogan, "We Have The Meats," is a testament to its menu, which focuses on a variety of high-quality proteins. This particular location serves as a convenient and familiar fast-food destination for those in the western part of the city. While the restaurant provides a consistent menu of classic roast beef sandwiches, gyros, and other unique offerings, customer experiences can vary, with some patrons praising the food while others have shared concerns about service. It's a place that many locals frequent for a reliable and quick meal, fitting seamlessly into a busy Ohio lifestyle.
The menu at this Arby's location is what truly sets it apart. While other fast-food chains focus on hamburgers, Arby's is famous for its thinly sliced, slow-roasted roast beef. The Classic Roast Beef sandwich is an iconic menu item that has been a favorite for decades. In addition to the roast beef, the menu offers a diverse range of other sandwiches, including the Smokehouse Brisket, a variety of chicken sandwiches, and a popular Reuben. A customer review mentioned trying the cheesesteak, noting that while the flavor was lacking, the fries were good. This suggests that while some menu items may have inconsistent execution, others, such as the famous Curly Fries, remain a highlight. The menu also includes a range of sandwiches and sides, such as the Buffalo Chicken Slider, a variety of burgers, and seasonal shakes, offering something for almost everyone.
Customer reviews for this location offer a mixed, but honest, perspective. One diner praised the restaurant for being clean and expressed a desire to return for their normal roast beef sandwich, despite a less-than-perfect experience with a cheesesteak. However, another review detailed a very negative interaction with a drive-thru employee named Loretta, citing rudeness and poor customer service. This kind of feedback highlights that while the restaurant's physical environment and core food offerings may be reliable, the quality of customer service can be inconsistent. The desire for a friendly and positive experience is a common theme, and when it is not met, it can overshadow the quality of the food. It is important to note that many other reviews, while not detailed here, often praise the staff and service, indicating that negative experiences may be isolated incidents rather than the norm.
The Arby's restaurant is conveniently located at 4711 W Broad St, Columbus, OH 43228, USA. This address places it in a prime location on a major road, ensuring easy accessibility for local residents and those traveling through the area. West Broad Street is a key artery in Columbus, making the restaurant a simple stop whether you are coming from a nearby neighborhood or a different part of the city. The location is situated in a commercial area, which means there is typically ample parking available, a significant benefit for customers who choose to dine in or pick up their order. The ease of access from multiple directions makes it a practical and stress-free option for a quick meal.
The restaurant's hours of operation are also tailored to a fast-food audience, with typical hours extending late into the evening. This flexibility accommodates various schedules, from a quick lunch break to a late-night craving. The location is also well-integrated into the local delivery ecosystem, with its menu available on popular platforms like DoorDash, Grubhub, and Seamless. This modern convenience provides an additional layer of accessibility, allowing customers to enjoy their favorite Arby's meals from the comfort of their home or office.
Arby's provides a range of services aimed at making the dining experience convenient and efficient.
Dine-In Service: The restaurant offers a clean indoor seating area for customers who prefer to enjoy their meal on-site. The casual atmosphere is suitable for a quick stop or a relaxed meal.
Drive-Thru: A key service for a fast-food restaurant is its drive-thru, which allows customers to order and pick up their food without having to leave their car. This is a crucial feature for people with busy schedules or those with kids in the vehicle.
Online Ordering and Delivery: Through partnerships with third-party delivery services, Arby's offers online ordering and delivery, bringing the full menu directly to customers' doorsteps. This is a major convenience for modern diners.
Takeout: Customers can place an order at the counter or call ahead for quick and easy pickup, which is a fast solution for meals on the go.
Diverse Menu: The wide variety of sandwiches and sides, beyond just roast beef, acts as a service in itself, catering to a broad range of tastes and preferences.
The features and highlights of this Arby's location make it a unique fast-food option for locals.
Unique Menu Focus: The primary highlight is the focus on quality meats beyond the traditional burger, including slow-roasted roast beef and brisket. This specialization gives the restaurant a unique identity.
Iconic Curly Fries: The famous Curly Fries are a major draw and a beloved menu item. Their unique shape and seasoning make them a standout side that customers crave.
Variety of Options: The menu offers a wide selection of sandwiches, wraps, and sides, providing something for everyone. From a Classic Roast Beef to a cheesesteak and a gyro, there's always a new flavor to explore.
Clean Restaurant Environment: One review noted that the restaurant was clean, which is a crucial feature that enhances the overall dining experience and gives customers confidence in the establishment.
Rewards Program: Arby's offers a rewards program for loyal customers, providing free food, weekly offers, and other surprises. This is a great feature for local regulars who want to save money and get extra value.
For those who want to visit or contact this Arby's, here is the information.
Address: 4711 W Broad St, Columbus, OH 43228, USA
Phone: (614) 878-5996
Arby's on West Broad Street is suitable for locals in the Ohio region because it offers a fast-food experience with a unique and diverse menu. The focus on high-quality meats and iconic items like Curly Fries provides a compelling alternative to other fast-food options. Its convenient location and variety of services, including a drive-thru and delivery, make it a practical choice for any lifestyle. While some customer experiences, particularly regarding service, may vary, the overall cleanliness of the restaurant and the quality of its core menu items make it a reliable and appealing option for a quick and satisfying meal. It's a go-to spot for those who want a break from the usual and are looking for a taste of Arby's unique "Meatcraft" philosophy.
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Arby's Reviews
Cheesesteak didnt have enough peppers or flavor. Fries were good though but they didnt have ketchup. Person taking my order wasnt very friendly.Restaurant was clean and will go back but ill stick with normal roast beef sandwich.
Aug 06, 2025 · Patrick BaltzerThe woman at the drive-thru named Loretta was very rude! She snatched my card out of my hand. When I asked for sauce she appeared to be bothered. I had to ask for my credit card back and when I did get it, it was without receipt. When I asked Loretta for my receipt she had an attitude. My coworkers and myself come to this location often and have never experienced someone so disrespectful until crossing paths with Loretta. Her customer service is horrible. She should not be greeting anyone with that attitude.
Jul 22, 2025 · Netra WilliamsWhen I received my order their medium drinks were the size of small at other places. Our frys were overly salty. And my hamburger was not done still pink inside. Not worth the money should have stuck with Wendy's
May 24, 2025 · Wanda LymanI live close to the georgesville rd location,but they have gotten so horrible. I drive to this location and my food is always correct, fresh and the employees are fast and really nice.Take notes Georgesville rd location
May 23, 2025 · Stephanie PecoraroService was horrible whoever Samantha is needs to be more polite when handling customer. She gave off a “I hate my job” attitude. 🙄 probably shouldn’t be running the window.
May 23, 2025 · Mikaylie Smith
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