A Local's Guide to Chick-fil-A on Hilliard Rome Rd in Hilliard, Ohio

Chick-fil-A Introduce

Hello, fellow Ohioans! Welcome to our local's guide to one of the most beloved fast-food chains in the nation: Chick-fil-A. This article is all about the popular location right here in Hilliard, on Hilliard Rome Rd. For many in our community, Chick-fil-A is much more than just a place to grab a quick chicken sandwich; it's a destination known for its remarkable customer service, a consistently high-quality menu, and a positive, welcoming atmosphere. We will provide a comprehensive overview of this specific location, exploring what makes it a standout choice for local residents and why it has earned such a dedicated following.

Chick-fil-A has a reputation for combining fast service with genuine hospitality, a combination that is often hard to find in the fast-food industry. This Hilliard Rome Rd location is no exception, and in fact, it appears to excel at it. The brand's focus on a simple yet perfected menu, centered around their famous chicken sandwich, has been a recipe for success. Their chicken is always hand-breaded and pressure-cooked to perfection, resulting in a juicy and tender bite every time. The menu also includes a variety of nuggets, wraps, and salads, ensuring there's something for everyone, whether you're a loyal fan of the original sandwich or looking for a healthier option.

What truly sets this location apart, as highlighted by glowing customer reviews, is the outstanding service provided by its staff. One review praised the "super friendly staff" for their lightning-fast service, even during "lunch chaos," noting that the team was able to serve a group of four in under 10 minutes. This efficiency and positive attitude are key features that many locals appreciate. Another review, a much longer and heartfelt testimonial, specifically mentioned a team member named Mark for his "outstanding service and positive energy." This review detailed how Mark went out of his way to check on every table, engaging with families and making solo diners feel special. This kind of personal and empathetic customer service is a hallmark of the Chick-fil-A brand and is clearly a strength of this Hilliard location.

The restaurant's clean, warm, and inviting atmosphere is another feature that contributes to the positive experience. The commitment to a clean dining space and a friendly environment is evident and appreciated by customers. This focus on providing more than just a meal, but a genuinely pleasant experience, is why Chick-fil-A has become a road-trip favorite and a local gem for many. The brand's well-known decision to be closed on Sundays allows team members to rest and spend time with family, a practice that contributes to the overall positive culture that shines through in the service they provide throughout the week.

Location and Accessibility

The Chick-fil-A on Hilliard Rome Rd is located at 1988 Hilliard Rome Rd, Hilliard, OH 43026, USA. This is a very convenient and easily accessible location for residents of Hilliard and the wider Columbus area. Hilliard Rome Rd is a bustling commercial corridor that provides easy access from a variety of directions, making the restaurant a perfect stop whether you're on your way to work, running errands, or simply passing through.

Accessibility is a key advantage of this location. The restaurant is situated in a prominent retail area and features ample parking. However, one review noted that the parking lot can sometimes be chaotic, a sign of its popularity. The location is well-equipped for its high volume of customers, with a drive-thru that is known for its efficiency and speed. For those who prefer to order ahead, the Chick-fil-A App and online ordering are highly convenient options for a quick pickup. Additionally, the location partners with third-party delivery services, providing the ultimate convenience of having your favorite chicken sandwich delivered directly to your home or office.

Services Offered

Dine-in: Enjoy your meal in a clean and welcoming fast-food environment with a friendly staff.
Drive-thru: Known for its lightning-fast service, the drive-thru is a convenient option for people on the go.
Takeout/Pickup: Order ahead online or through the app for a quick and easy in-store or curbside pickup.
Online and App Ordering: The Chick-fil-A One® app allows for mobile ordering and earning points for rewards.
Delivery: The location partners with various third-party delivery services, bringing your food to your doorstep.
Catering: Chick-fil-A offers catering services with various trays and packaged meals, perfect for office lunches, parties, or events.
Breakfast Menu: They serve a full breakfast menu with favorites like Chick-n-Minis® and the Hash Brown Scramble Burrito.

Features / Highlights

Exceptional Customer Service: Consistently praised for friendly, professional, and genuinely caring staff.
Fast and Efficient Service: Known for handling high volumes of orders with impressive speed.
High-Quality Food: A menu built on fresh, hand-breaded chicken and quality ingredients.
Family-Friendly Atmosphere: A welcoming environment that is perfect for families, with a focus on creating a positive experience for all ages.
Convenient Drive-Thru: A key feature for the on-the-go lifestyle of many locals.
100% Refined Peanut Oil: All chicken is cooked in peanut oil, which is a key part of the flavor and a feature many patrons appreciate.

Contact Information

Address: 1988 Hilliard Rome Rd, Hilliard, OH 43026, USA

Phone: (614) 771-9650

Conclusion: Why this place is suitable for locals

For the residents of Hilliard and the greater Columbus area, the Chick-fil-A on Hilliard Rome Rd is an excellent choice for a fast-food meal that doesn’t compromise on quality or service. The overwhelmingly positive customer reviews highlight what makes this location a community favorite: a combination of delicious food, fast service, and a truly exceptional staff. Whether you’re grabbing a quick breakfast, a satisfying lunch, or a family dinner, you can count on a positive and welcoming experience.

The restaurant's strategic location, paired with convenient services like a well-run drive-thru and a user-friendly app, makes it a practical option for anyone's busy schedule. It's a place where locals feel valued and appreciated, which is a rare quality in the fast-food industry. This Chick-fil-A is more than just a place to eat; it's a reliable and friendly part of the neighborhood that provides a consistent and enjoyable experience, solidifying its place as a top dining destination for Ohioans.

Chick-fil-A Menu

Breakfast
Not all items may be available at this Restaurant.
Chick-fil-A® Chicken Biscuit Meal
A breakfast portion of our famous boneless breast of chicken, seasoned to perfection, hand-breaded, pressure cooked in 100% refined peanut oil and served on a buttermilk biscuit baked fresh at each Restaurant.
Chick-n-Minis® 4 Ct Meal
Bite-sized Chick-fil-A® Nuggets nestled in warm, mini yeast rolls that are lightly brushed with a honey butter spread.
Egg White Grill Meal
A breakfast portion of grilled chicken with a hint of citrus, served on a toasted multigrain English muffin with egg whites and American cheese.
Hash Brown Scramble Burrito Meal
A hearty morning meal of sliced grilled chicken, crispy Hash Browns, scrambled eggs and a blend of Monterey Jack and Cheddar cheeses. Made fresh each morning. Rolled in a warm flour tortilla. Served with Jalapeño Salsa.
Hash Brown Scramble Bowl Meal
A hearty morning meal of sliced Chick-fil-A Nuggets, crispy Hash Browns, scrambled eggs and a blend of Monterey Jack and Cheddar cheeses. Made fresh each morning. Served in a convenient bowl. Served with Jalapeño Salsa.
Bacon, Egg, & Cheese Biscuit Meal
Delicious bacon and a folded egg, served on a freshly baked buttermilk biscuit with cheese.
Sausage, Egg, & Cheese Biscuit Meal
A tasty pork sausage patty and a folded egg, served on a freshly baked buttermilk biscuit with cheese.
Bacon, Egg, & Cheese Muffin Meal
Delicious bacon and a folded egg, served on an english muffin.
Sausage, Egg, & Cheese Muffin Meal
Savory pork sausage, freshly prepared eggs and American cheese served on a toasted multigrain English muffin.
Chick-fil-A® Chicken Biscuit
A breakfast portion of our famous boneless breast of chicken, seasoned to perfection, hand-breaded, pressure cooked in 100% refined peanut oil and served on a buttermilk biscuit baked fresh at each Restaurant.
Chick-n-Minis®
Bite-sized Chick-fil-A® Nuggets nestled in warm, mini yeast rolls that are lightly brushed with a honey butter spread.
Egg White Grill
A breakfast portion of grilled chicken with a hint of citrus, served on a toasted multigrain English muffin with egg whites and American cheese.
Hash Brown Scramble Burrito
A hearty morning meal of sliced Chick-fil-A Nuggets, crispy Hash Browns, scrambled eggs and a blend of Monterey Jack and Cheddar cheeses. Made fresh each morning. Rolled in a warm flour tortilla. Served with Jalapeño Salsa.
Hash Brown Scramble Bowl
A hearty morning meal of sliced Chick-fil-A Nuggets, crispy Hash Browns, scrambled eggs and a blend of Monterey Jack and Cheddar cheeses. Made fresh each morning. Served in a convenient bowl. Served with Jalapeño Salsa.
Bacon, Egg & Cheese Biscuit
Delicious bacon and a folded egg, served on a freshly baked buttermilk biscuit with cheese.
Sausage, Egg & Cheese Biscuit
A tasty pork sausage patty and a folded egg, served on a freshly baked buttermilk biscuit with cheese.
Bacon, Egg & Cheese Muffin
Delicious bacon and a folded egg, served on an english muffin.
Sausage, Egg & Cheese Muffin
Savory pork sausage, freshly prepared eggs and American cheese served on a toasted multigrain English muffin.
Buttered Biscuit
A delicious buttermilk biscuit baked fresh at each Restaurant. Served lightly buttered or plain
Sunflower Multigrain Bagel
A toasted, multigrain bagel served plain or with cream cheese.
English Muffin
Toasted multigrain English muffin.
Hash Browns
Delicious and crispy potato medallions cooked in canola oil.
Greek Yogurt Parfait
Creamy, organic vanilla bean Greek yogurt with fresh berries and your choice of toppings.
Fruit Cup
A nutritious fruit mix made with chopped pieces of red and green apples, mandarin orange segments, fresh strawberry slices, and blueberries, served chilled. Prepared fresh daily.
Berry Parfait
Glass bowl of Berry Parfait with berries and granola on top

Meals
Not all items may be available at this Restaurant.
Chick-fil-A® Sandwich Meal
A boneless breast of chicken seasoned to perfection, hand-breaded, pressure cooked in 100% refined peanut oil.
Chick-fil-A® Deluxe Meal
A boneless breast of chicken seasoned to perfection, hand-breaded, pressure cooked in 100% refined peanut oil and served on a toasted, buttered bun with dill pickle chips, Green Leaf lettuce, tomato and American cheese. Gluten-free bun or multigra...
Chick-fil-A® Spicy Chicken Sandwich Meal
A boneless breast of chicken seasoned with a spicy blend of peppers, hand-breaded, pressure cooked in 100% refined peanut oil and served on a toasted, buttered bun with dill pickle chips. Gluten-free bun or multigrain bun also available at an addi...
Spicy Chicken Sandwich Deluxe Meal
A boneless breast of chicken seasoned with a spicy blend of peppers, hand-breaded, pressure cooked in 100% refined peanut oil and served on a toasted, buttered bun with dill pickle chips, Green Leaf lettuce, tomato and Pepper Jack Cheese. Gluten-f...
Grilled Chicken Sandwich Meal
A lemon-herb marinated boneless breast of chicken, grilled for a tender and juicy backyard-smokey taste, served on a toasted Multigrain Brioche bun with Green Leaf lettuce and tomato. Served with Honey Roasted BBQ Sauce.
Grilled Chicken Club Meal
A lemon-herb marinated boneless breast of chicken, grilled for a tender and juicy backyard-smokey taste, served on a toasted Multigrain Brioche bun with Colby-Jack cheese, applewood smoked bacon, Green Leaf lettuce and tomato. Served with Honey Ro...
Chick-fil-A® Nuggets Meal
Bite-sized pieces of tender all breast meat chicken, seasoned to perfection, hand-breaded and pressure cooked in 100% refined peanut oil. Available in 8-count, 12-count, or 30-count entrées with choice of dipping sauce.
Grilled Nuggets Meal
Bite-sized pieces of freshly marinated boneless breast of chicken, grilled for a tender and juicy backyard-smoky taste. Available with guest's choice of dipping sauce.
Chick-n-Strips Meal
Boneless chicken tenders marinated in special seasonings, freshly-breaded and pressure cooked in 100% refined peanut oil. Available in 3-count or 4-count entrees with choice of dipping sauce.
Chick-fil-A® Cool Wrap Meal
Sliced grilled chicken breast, nestled in a fresh mix of Green Leaf lettuce, petite red and green lettuce, and shredded green cabbage with a blend of shredded Monterey Jack and Cheddar cheeses, tightly rolled in a flaxseed flour flat bread. Made f...

Entrées
Not all items may be available at this Restaurant.
Chick-fil-A® Chicken Sandwich
A boneless breast of chicken seasoned to perfection, hand-breaded, pressure cooked in 100% refined peanut oil and served on a toasted, buttered bun with dill pickle chips. Gluten-free bun or multigrain bun also available at an additional cost.
Chick-fil-A® Deluxe Sandwich
A boneless breast of chicken seasoned to perfection, hand-breaded, pressure cooked in 100% refined peanut oil and served on a toasted, buttered bun with dill pickle chips, Green Leaf lettuce, tomato and American cheese. Gluten-free bun or multigra...
Spicy Chicken Sandwich
A boneless breast of chicken seasoned with a spicy blend of peppers, hand-breaded, pressure cooked in 100% refined peanut oil and served on a toasted, buttered bun with dill pickle chips. Gluten-free bun or multigrain bun also available at an addi...
Spicy Deluxe Sandwich
A boneless breast of chicken seasoned with a spicy blend of peppers, hand-breaded, pressure cooked in 100% refined peanut oil and served on a toasted, buttered bun with dill pickle chips, Green Leaf lettuce, tomato and Pepper Jack Cheese. Gluten-f...
Grilled Chicken Sandwich
A lemon-herb marinated boneless breast of chicken, grilled for a tender and juicy backyard-smoky taste, served on a toasted Multigrain bun with Green Leaf letttuce and tomato. Pairs well with Honey Roasted BBQ sauce.
Chick-fil-A® Grilled Chicken Club Sandwich
A lemon-herb marinated boneless breast of chicken, grilled for a tender and juicy backyard-smokey taste, served on a toasted Multigrain Brioche bun with Colby-Jack cheese, applewood smoked bacon, Green Leaf lettuce and tomato. Served with Honey Ro...
Chick-fil-A® Nuggets
Bite-sized pieces of boneless chicken breast, seasoned to perfection, freshly-breaded and pressure cooked in 100% refined peanut oil. Available with choice of dipping sauce.
Grilled Nuggets
Bite-sized pieces of freshly marinated boneless breast of chicken, grilled for a tender and juicy backyard-smoky taste. Available with guest's choice of dipping sauce.
Chick-n-Strips™
Boneless chicken tenders marinated in special seasonings, freshly-breaded and pressure cooked in 100% refined peanut oil. Available in 3-count or 4-count entrées with choice of dipping sauce.
Chick-fil-A® Cool Wrap
Sliced grilled chicken breast nestled in a fresh mix of Green Leaf lettuce with a blend of shredded Monterey Jack and Cheddar cheeses, tightly rolled in a flaxseed flour flat bread. Made fresh daily. Pairs well with Avocado Lime Ranch dressing (or...
Filets
A boneless breast of chicken seasoned to perfection, hand-breaded, pressure cooked in 100% refined peanut oil.

Sides
Not all items may be available at this Restaurant.
Chick-fil-A Waffle Potato Fries®
Waffle-shaped potatoes with the skin. Cooked in canola oil until crispy outside and tender inside.
Fruit Cup
A nutritious fruit mix made with chopped pieces of red and green apples, mandarin orange segments, fresh strawberry slices, and blueberries, served chilled. Prepared fresh daily.
Side Salad
A fresh bed of mixed greens, topped with a blend of shredded Monterey Jack and Cheddar cheeses and grape tomatoes. Made fresh daily. Served with Charred Tomato, Crispy Red Bell Peppers and guest's choice of dressing.
Mac & Cheese
A classic macaroni and cheese recipe featuring a special blend of cheeses including Parmesan, Cheddar, and Romano. Baked in-restaurant to form a crispy top layer of baked cheese.
Chicken Noodle Soup
Shredded Chick-fil-A® chicken breast, chopped carrots and celery with egg noodles in a hearty broth. Served with Saltine crackers.
Kale Crunch Side
A blend of Curly Kale and Green Cabbage tossed with an Apple Cider and Dijon Mustard vinaigrette, all topped off with salted, crunchy Roasted Almonds
Greek Yogurt Parfait
Creamy, organic vanilla bean Greek yogurt with fresh berries and your choice of toppings.

Beverages
Not all items may be available at this Restaurant.
Freshly-Brewed Iced Tea Sweetened
Freshly-brewed each day from a blend of tea leaves. Available sweetened with real cane sugar.
Freshly-Brewed Iced Tea Unsweetened
Freshly-brewed each day from a blend of tea leaves. Available unsweetened.
Chick-fil-A® Lemonade
Classic lemonade using three simple ingredients: real lemon juice—not from concentrate, cane sugar, and water. Diet Lemonade is sweetened with Splenda® No Calorie Sweetener
Chick-fil-A® Diet Lemonade
Classic lemonade using three simple ingredients: real lemon juice—not from concentrate, cane sugar, and water. Diet Lemonade is sweetened with Splenda® No Calorie Sweetener.
Iced Coffee
Handcrafted daily, made with a custom blend of cold-brewed coffee and 2% milk, sweetened with pure cane sugar and served over ice. Our coffee beans are sourced by THRIVE Farmers, a farmer-direct coffee company that enriches the lives and communiti...
Coca-Cola®
Fountain beverage. A product of The Coca-Cola Company.
Dr Pepper®
Fountain beverage. A product of Dr Pepper Snapple Group, Inc.
Coffee
Our specialty grade, farmer-direct coffee is a custom blend made from arabica beans grown at high altitudes. With tasting notes of smooth caramel and a nutty finish, our proprietary blend is created to be delicious on its own or to accommodate any...
Gallon Beverages
Gallon beverage filled with your choice of tea or lemonade

Salads
Not all items may be available at this Restaurant.
Cobb Salad
Chick-fil-A® Nuggets, freshly breaded and pressure-cooked, sliced and served on a fresh bed of mixed greens, topped with roasted corn kernels, a blend of shredded Monterey Jack and Cheddar cheeses, crumbled bacon, sliced hard-boiled egg and grape ...
Spicy Southwest Salad
Slices of grilled spicy chicken breast served on a fresh bed of mixed greens, topped with grape tomatoes, a blend of Monterey Jack and Cheddar cheeses, and a zesty combination of poblano chiles, red bell peppers, roasted corn and black beans. Made...
Market Salad
Sliced grilled chicken breast served on a fresh bed of mixed greens, topped with crumbled blue cheese and a mix of red and green apples, strawberries and blueberries. Made fresh daily. Served with Harvest Nut Granola, Roasted Nut Blend and Light B...

Treats
Not all items may be available at this Restaurant.
Frosted Lemonade
This refreshing treat is a hand-spun combination of Chick-fil-A® Lemonade (or Diet Lemonade) and our signature Icedream® dessert.
Frosted Coffee
A hand-spun treat that combines a custom blend of cold-brewed coffee with our signature Icedream® dessert.
Chocolate Chunk Cookie
Cookies have both semi-sweet dark and milk chocolate chunks, along with wholesome oats.
Cookies & Cream Milkshake
Our creamy Milkshakes are hand-spun the old-fashioned way each time and feature delicious Chick-fil-A Icedream® dessert topped off with whipped cream and one crucial cherry.
Chocolate Milkshake
Our creamy Milkshakes are hand-spun the old-fashioned way each time and feature delicious Chick-fil-A Icedream® dessert topped off with whipped cream and one crucial cherry.
Strawberry Milkshake
Our creamy Milkshakes are hand-spun the old-fashioned way each time and feature delicious Chick-fil-A Icedream® topped off with whipped cream and one crucial cherry.
Vanilla Milkshake
Our creamy Milkshakes are hand-spun the old-fashioned way each time and feature delicious Chick-fil-A Icedream® topped off with whipped cream and one crucial cherry.

Kid's Meals
Not all items may be available at this Restaurant.
Nuggets Kid's Meal
Includes a 4-count or 6-count of Chick-fil-A® Nuggets, a choice of a small Side Item (Cinnamon Apple Sauce, Waffle Potato Fries™, or Fruit Cup), milk or juice, and a special surprise.
Chick-n-Strips™ Kid's Meal
Includes a 1-count or 2-count of Chick-fil-A Chick-n-Strips®, a choice of a small Side Item (Cinnamon Apple Sauce, Mac & Cheese, Chick-fil-A Waffle Potato Fries®, or Fruit Cup), a kid’s size drink and a special surprise.
Grilled Nuggets Kid's Meal
Includes a 4-count or 6-count of Chick-fil-A® Grilled Nuggets, a choice of a small Side Item (Cinnamon Apple Sauce, Waffle Potato Fries™, or Fruit Cup), milk or juice, and a special surprise.

Chick-fil-A Details

Service options
Delivery
Drive-through
On-site services
Takeaway
Dine-in

Highlights
Active military discounts
Fast service
Great coffee

Popular for
Breakfast
Lunch
Dinner
Solo dining

Accessibility
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible toilet

Offerings
Coffee
Healthy options
Quick bite

Dining options
Breakfast
Lunch
Dinner
Catering
Counter service
Dessert
Seating
Table service

Amenities
Toilet
Wi-Fi

Atmosphere
Casual

Crowd
Groups

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Children
Good for kids
Good for kids birthday
Has changing table(s)
High chairs
Kids' menu
Playground

Parking
Free of charge street parking
Free parking lot
Parking

Chick-fil-A Photos

Chick-fil-A Location

Chick-fil-A

Ohio Franklin County Hilliard Hilliard Green Hilliard Rome Road

1988 Hilliard Rome Rd, Hilliard, OH 43026, USA

Chick-fil-A Reviews

An average rating of ★4.5 from 2569 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Chick-fil-A at Hilliard Rome rocks! Super friendly staff whip up orders lightning-fast with smiles 😋. Nailed my breakfast pickup during lunch chaos—lifted our tough day! Served our 4-person tour group in under 10 mins. Clean spot, warm vibes. A road trip gem—can’t wait for the next bite!
May 17 · Erick Geddes
I don’t usually leave reviews, but I absolutely had to recognize Mark at Chick-fil-A for the outstanding service and positive energy he brings to his job. I’ve never seen someone so genuinely happy and enthusiastic about what they do, it was contagious! From the moment I walked in, Mark created a welcoming, warm atmosphere that made the entire dining experience feel personal and special.He didn’t just drop by a table or two he made a point to check on every single one, always with a big smile and kind words. I watched him approach a family with a baby who’d made a bit of a mess, and rather than stress or judgment, Mark made them laugh, joking, “How else is a baby supposed to eat?” That small moment meant everything, it showed real empathy and understanding.Mark also went out of his way to engage with children, excitedly telling them about a scavenger hunt the restaurant was hosting. His energy was so authentic and joyful that it felt like more than just customer service, it was genuine connection.Even though I was just sitting alone on my lunch break, Mark checked on me twice, making sure I was doing okay. That kind of attention to every guest, no matter their party size or situation, is rare and deeply appreciated.If every location had a Mark, the world would be a better (and much friendlier) place. Thank you, Mark, your kindness and positivity did not go unnoticed!!!
July 16 · Reiley Mcdaniel
I recently visited the Chick-fil-A on Hilliard-Rome Street and was disappointed with the quality of the food. I ordered the grilled chicken sandwich and the spicy chicken meal, but neither met the usual standards I’ve come to expect from Chick-fil-A.The grilled chicken was cold and had an unpleasant oily taste. As for the spicy chicken sandwich, it was overcooked with way too much breading, making it overly crispy and greasy. The oil tasted old, which affected the overall flavor.The waffle fries were also disappointing. They were stuck together like they hadn’t been properly separated during cooking, and they tasted overly oily as well.I paid $24.85 for two meals, and honestly, the quality has declined compared to how good it used to be. I understand that they were busy, but that shouldn’t justify such a noticeable drop in food quality. Hopefully, management can address this and improve the consistency of their food. Gave two stars vs one due to a great Customer service. I like their team.
January 23 · Siham J
The food and service are good here. Better quality and nutrition than the average fast food place. The politics of the corporate owners make this a problematic fave.
August 03 · Antoinette F
Great experience I’ve come to expect from Chick-fil-a.
July 19 · Andrew Fodor