Freddy's Frozen Custard & Steakburgers Photos










Freddy's Frozen Custard & Steakburgers Introduce
Introduction / Overview
For fast food enthusiasts and dessert lovers in Hilliard, Ohio, Freddy's Frozen Custard & Steakburgers has quickly become a notable presence on the local dining scene. Located at 1719 Hilliard Rome Rd, this establishment brings its signature blend of cooked-to-order steakburgers, crispy shoestring fries, and delectable frozen custard to the heart of our community. Freddy's aims to offer a step up from conventional fast food, focusing on quality ingredients prepared fresh and a classic American diner feel, coupled with the unique richness of their frozen custard.
While relatively new to the Columbus area compared to some established chains, Freddy's has built a national reputation for its distinctive "smashburger" style patties, which create a flavorful crust, and its creamy, freshly churned frozen custard. This Hilliard location, like others in the Freddy's family, strives to deliver a consistent experience that blends the speed of fast food with the taste and quality often associated with a more traditional diner. It's a place where locals can satisfy a craving for a classic burger and fries, or indulge in a sweet treat, all in one convenient stop.
Location and Accessibility
Freddy's Frozen Custard & Steakburgers is strategically situated at 1719 Hilliard Rome Rd, Hilliard, OH 43026, USA. This places it along a major and bustling commercial corridor in Hilliard, making it highly accessible for residents not only within Hilliard but also from neighboring areas of Columbus. Hilliard Rome Road is known for its concentration of retail, dining, and other services, ensuring that the restaurant benefits from high visibility and convenient access for a steady stream of patrons.
The location offers good connectivity to the wider road network, making it easy to reach by car from various parts of Central Ohio. As a modern fast food establishment, Freddy's typically provides ample on-site parking, which is a significant convenience for customers. This eliminates the stress of searching for a spot, contributing to a smoother and quicker dining experience. Furthermore, being on Hilliard Rome Road, the restaurant is likely within reach of local public transportation routes, offering an alternative for those who rely on COTA bus services. Its presence in a vibrant retail area, pad site to Sam's Club and across from other major retailers like Meijer, enhances its accessibility and makes it a practical choice for a quick meal while running errands or during a shopping trip.
Services Offered
- Cooked-to-Order Steakburgers: Freddy's specializes in thin, crispy-edged steakburgers prepared fresh upon order, ensuring a hot and flavorful meal.
- Drive-Thru Service: For ultimate convenience, the Hilliard location features a drive-thru, allowing customers to order and pick up their food without leaving their vehicles.
- Dine-In Seating: The restaurant offers indoor seating for those who prefer to eat in a casual, family-friendly environment. The Hilliard location seats 80 guests.
- Frozen Custard Desserts: A key offering is their freshly churned frozen custard, available in various sundaes, concretes (blended with mix-ins), shakes, and cones.
- Crispy Shoestring Fries: Accompaniments include their signature shoestring fries, often seasoned with Freddy's Famous Steakburger & Fry Seasoning庐.
- Full Menu of Fast Food Classics: Beyond burgers, the menu includes chicken sandwiches (crispy and grilled), hot dogs (including Chili Cheese Dogs and Chicago-style), chicken tenders, and veggie burgers.
- Sides and Sauces: A variety of sides like onion rings, cheese curds, chili cheese fries, and applesauce are available, along with Freddy's Famous Fry Sauce庐 and other condiments.
- Online and Mobile Ordering: Customers can place orders through the Freddy's app and website for convenient pickup. Delivery services via platforms like DoorDash and Grubhub are also available.
- Family-Friendly Options: Kids' combos are available, often paired with interactive toys, making it a suitable dining choice for families.
Features / Highlights
- Signature Steakburgers: The primary highlight is their unique steakburgers, known for being freshly grilled, thin, and cooked with a distinctive crispy "skirt" around the edges. This preparation method delivers a different texture and flavor profile compared to typical fast-food burgers.
- Premium Frozen Custard: Freddy's prides itself on its freshly churned, rich, and creamy frozen custard. This is a significant differentiator from standard ice cream, offering a denser and more indulgent dessert experience. A wide variety of sundaes and concretes with numerous toppings are available.
- Crispy Shoestring Fries: The shoestring fries are a popular side, often praised for their crispiness and the unique flavor imparted by Freddy's Famous Steakburger & Fry Seasoning庐.
- Reasonable Pricing: The signature two-patty burger is noted for its "reasonable price," making Freddy's an accessible option for those seeking good value in fast food.
- Efficient Service: Despite sometimes large crowds, especially at newer locations, the Hilliard Freddy's has shown capability in serving "fast with enough staff," suggesting a focus on quick service.
- Variety of Menu Items: Beyond the core steakburgers and custard, the menu is quite extensive, offering various chicken sandwiches, hot dogs, and sides, providing ample choice for different preferences.
- Attractive Fast-Casual Atmosphere: The restaurant itself is described as having a "cool" atmosphere, suggesting a clean, modern, and inviting environment for dine-in customers, enhancing the overall fast-casual dining experience.
Contact Information
Address: 1719 Hilliard Rome Rd, Hilliard, OH 43026, USA
Phone: (614) 969-3017
Mobile Phone: +1 614-969-3017
Conclusion: Why this place is suitable for locals
Freddy's Frozen Custard & Steakburgers in Hilliard, Ohio, presents a compelling option for local residents seeking a fast-casual dining experience that offers more than the average fast food joint. Despite some initial growing pains common to new establishments, its core offerings and strategic location make it a suitable and increasingly reliable choice for the community.
For locals in Hilliard and surrounding areas, Freddy's provides a distinctive culinary offering. The signature steakburgers, known for their thin, crispy edges and fresh preparation, stand out from the typical fast-food burger landscape. This commitment to a unique preparation style, along with the option for various toppings and combinations, caters to those who appreciate a quality burger experience without the wait of a sit-down restaurant. Paired with their perfectly crispy shoestring fries, seasoned with their special blend, it makes for a satisfying and uniquely Freddy's meal.
Beyond the savory, the frozen custard is a major draw. For dessert enthusiasts in Ohio, Freddy's offers a premium alternative to standard ice cream, boasting a richer, denser, and creamier texture. The wide array of sundaes, concretes, and shakes allows for endless customization, making it an ideal treat for families, friends, or a personal indulgence. This dual offering of savory and sweet, both executed with a focus on quality, positions Freddy's as a versatile destination for different cravings.
The location on Hilliard Rome Road is incredibly convenient for locals, situated amidst other popular retail and dining establishments. This ease of access, combined with a drive-thru option, makes it practical for quick lunches, dinner on the go, or a treat after shopping. While some initial reviews noted operational kinks like long drive-thru waits or stock issues, these are often part of the startup phase for new, popular locations and indicative of high demand. The potential for quick service with ample staff, as noted by some, suggests an ongoing effort to meet customer needs efficiently.
In summary, Freddy's Frozen Custard & Steakburgers is suitable for locals because it offers a distinct, high-quality fast-casual experience that combines satisfying steakburgers with premium frozen custard. Its convenient location and commitment to fresh preparation make it a valuable addition to Hilliard's dining landscape, promising a delicious and accessible option for residents seeking a flavorful meal or a delightful sweet treat.
Freddy's Frozen Custard & Steakburgers Location
Freddy's Frozen Custard & Steakburgers
1719 Hilliard Rome Rd, Hilliard, OH 43026, USA
Freddy's Frozen Custard & Steakburgers Reviews
Absolutely a horrible experience. Save your time and money. Waited almost 30 minutes in drive thru. When I got my food it was COLD and no cheese in my cheeseburger 馃崝. I loved Freddy鈥檚 in Cincinnati and so looked forward to when I might go there. Had no idea anyone could provide such horrible customer service and the food so bad!! I bought ice cream at the grocery store and it was pretty melted by the time I got it home. She said just a minute and I鈥檒l get your receipt-then she left window and did come back.We鈥檒l guess what - the store I went to is not in the restaurant list for me to contact you!!! You can鈥檛 even get that right? Your Cincinnati restaurant was wonderful. Now that I have slept on it- It was absolutely the biggest rip off and worst experience of my life and I鈥檓 no spring chicken!
Apr 18, 2025 路 Gayle MattixGlad to see Freddy鈥檚 in Columbus. However, this new location seemed not ready for customers. Came here for dinner. There were a crowd of people inside and a long line of drive-thru. They served fast with enough staff. However, their free sauces were almost taken and nobody put more into containers. Some fountain drinks were also not available. There was no sweet tea and nobody refilled it. Even there was some water in the tea tank grossly. Besides, nobody cleaned tables and full trash cans.Speaking of their food, the signature two patties burger was freshly grilled with a reasonable price but it tasted a little too salty for me. I was feeling they put too much salt in my burger and onion rings. The frost was too sweet. I didn鈥檛 like the frost. The frozen custard could be better.
Feb 14, 2025 路 Vincent LamUpdate: I wanted to try the food on the menu so after my bad experience I sent one of my kids to work here so they could help make their place better and I could selfishly finally have a chance to try to cool items on the menu. My child's experience was so ridiculous that I will never give any Freddy's in Ohio another chance. Being trained by a 17 year old while the manager sits in the dining area all day not helping. Not having the items needed to do the job. Lack of training materials. No scheduling. The manager decides randomly when you are to go to work and if you are not available you are fired. The food will never get better in the hands of incompetent management.In my 41 years I have never been so revolted by fast food. The price I paid to throw my food in the trash is outrageous. Besides my food being cold, burger meat burnt, fries being hard and cold I had to remind them I was missing my concrete. Even after having them look at the receipt I was still given the wrong thing. I ordered a cold brew concrete with cherries and cheesecake bites added and was given a half melted chocolate custard with toffee bits. Some of the toppings on the burger were excessive, while others barely there and I said no cheese. But the cheese was burnt onto the party. I live a block away and was excited to finally have frozen custard nearby. I will never go back.
Jun 19, 2025 路 LCM-BDA AndersonEverything was really great! Food is spot on, reminds me of Steak n Shake before it turned to trash. I loved the California burger and the fries are EXACTLY what I鈥檓 into. Need to try the custard next because it looks amazing.
Feb 04, 2025 路 Jakob MichaelsI've been here a couple of times. They've never got my order right at the drive-thru. The last time I came they didn't cook my burger. The food is overpriced, but it's not bad in terms of flavor.
Jun 03, 2025 路 Jared Mars
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